Intake Coordinator

Description

Please review required work experience

The Salvation Army Mission Statement :

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

BASIC PURPOSE

The position is responsible for coordinating and implementing intake services for persons seeking shelter and housing services; and ensure data compliance for all relevant information management systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Coordinate the triage and assessment of all persons seeking shelter and housing services

Coordinate participant intakes with program managers and specialists

Maintain, coordinate and track waitlist of potential participants for homeless / housing services

Facilitate intake procedures and conduct inquiry interviews

Establish and maintain collaborative relationships with community agencies, government agencies and professionals for service coordination

Coordinate internal and external program referrals

Coordinate medical referrals in coordination with contracted managed care plans

Participate in weekly case conference meetings

Participate in program and agency trainings as assigned

Maintain accurate participant records in various information management systems; and generate reports as requested

Maintain and execute confidential information according to HIPPA standards

Maintain a highly detailed and organized filling system

Ensure intake procedures utilize harm reduction and housing first principles

Check and respond to emails and voicemails on a regular basis

Adhere to confidentiality standards

Other duties as assigned

KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS

Knowledge of, and familiarity with, homeless services, office management and social services.

Ability to speak and write the English language at a high and professional level

High degree of confidentiality

Computer literate in Microsoft Office applications Word, Excel and Outlook preferred

Excellent communication skills, both written and verbal.

Excellent and professional telephone etiquette and presence

High degree of organizational skills

Approach problem solving creatively

Strong ability to utilize a high level of time management and handling multiple tasks

CERTIFICATES, LICENSES, REGISTRATIONS

High school diploma or equivalent

A minimum of 2 year’s work experience in social services, medical billing or office management.

Must possess a valid California Class C Driver License, and ability to drive a Salvation Army vehicle

Must be 21 years or older

Complete The Salvation Army vehicle course training

PHYSICAL REQUIREMENTS :

Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis

Ability to grasp, push, and / or pull objects

Ability to reach overhead

Ability to operate telephone

Ability to lift up to 25-40 lbs.

Ability to operate a computer

Ability to process written, visual, and / or verbal information

Ability to operate basic office equipment and tools PC, Fax Machine, Telephone, Calculator, Copier, Printer.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.

Qualifications

Education

Required

• High School or Equivalent or better

Preferred

Licenses & Certifications

Required

Experience

Required

2 years : Case Managment

2 years : social services

2 years : Admin / Clerical

Preferred

1-2 year : medical billing / CNA preferred

1 year : homeless services

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights () notice from the Department of Labor.