Highlands Supper Club - Host

Job Description

Job Description

POSITION – HOST

RATE OF PAY - $16.00 - $18.00 PER HOUR

EMPLOYEE CATEGORY - SEASONAL

ABOUT OUR ROLE

Under the direction and guidance of the Food & Beverage Manager, the Host is responsible for managing the guest reservation / table management system, welcoming / greeting guests, escorting guests to their tables, and presenting menus. Hosts will also coordinate with service staff to ensure a smooth sequence of service, thank guests prior to their departure, and handle all pre-arrival / departure sequencing.

ABOUT OUR VALUES

We believe in guiding the adventure, saying yes to possibilities, and working together as one team. With excellence at our core and a touch of magic in every detail, we create experiences that are authentic, elevated, and unforgettable.​​

ESSENTIAL FUNCTIONS

Take pride in being the first point of contact (in person and on the telephone) for the restaurant.

Manage the table management / reservations system(s) to ensure restaurant optimization for experience and revenue.

Review all external marketing materials (website, google, Yelp, Tripadvisor, etc.) to ensure correct menus, hours of operation, contact info, etc. are listed.

Review all guest feedback and summarize for staff and management to review daily.

Communicate reservation info (names, allergies, happenings, VIPs, etc.) to service staff, kitchen, and Managers.

Manage guest flow into the restaurant by promoting bar patronage and never seating guests at a pace that doesn’t allow for proper servicing.

QUALIFICATIONS

Experience :

Previous customer service or hospitality experience preferred, but not required

Experience handling reservations or guest seating systems is a plus

Skills :

Excellent communication and interpersonal skills

Ability to stay positive and composed under pressure

Strong organizational and multitasking abilities

Basic math skills (for handling waitlists and seating rotations)

Attributes :

Friendly, approachable, and professional demeanor

Enthusiastic about creating a welcoming environment for guests

Punctual, reliable, and well-groomed

Team-oriented with a flexible, can-do attitude

PHYSICAL REQUIREMENTS

Ability to stand for extended periods

Comfortable walking and moving around the dining area

Ability to occasionally lift items up to 25 pounds (e.g., chairs).

ABOUT OUR

BENEFITS

Company Benefits and Perks

Full Time

Part Time

Seasonal

Medical (with company contribution)

Yes

Dental (with company contribution)

Yes

Vision (with company contribution)

Yes

401(k) (with company match)

Yes

Yes

Paid Time Off

Yes

Yes

Sick Time

Yes

Yes

Employee Dining Discounts

Yes

Yes

Yes

Employee Marketplace Discounts

Yes

Yes

Yes

SCHEDULE

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.

The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities / tasks may be modified and / or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.