Sr VIP Desktop Support

At The Intersect Group , we partner with organizations that prioritize excellence in executive support and technology enablement. Our client is a leader in delivering high-touch IT services to senior leadership, ensuring seamless productivity and secure access in fast-paced, high-stakes environments. This is an opportunity to join a team where discretion, responsiveness, and technical expertise are paramount.

Role Summary

We are seeking a highly skilled Senior VIP Desktop Support professional to provide personalized, white-glove IT support to Executives and Senior Leaders. This role is critical to maintaining a secure, efficient, and high-performing technology experience for top-tier users.

As the Senior VIP Support Specialist, you will serve as the primary point of contact for executive-level technical issues, delivering rapid resolutions with professionalism and confidentiality. You'll manage device performance, coordinate proactive maintenance, and ensure seamless access across desktop and mobile platforms.

Key Responsibilities

• Provide on-site and remote technical support for Executives and Senior Leadership across desktop and mobile platforms.
• Troubleshoot hardware, software, network, and connectivity issues with minimal disruption.
• Deliver high-touch, white-glove service with exceptional attention to detail.
• Manage VIP account credentials, permissions, and secure access protocols.
• Monitor VIP devices proactively to identify and resolve issues before they impact productivity.
• Track and maintain inventory of VIP equipment, ensuring timely upgrades and replacements.
• Document support interactions in ticketing systems and contribute to the knowledge base.
• Analyze service metrics and identify areas for improvement in support delivery.
• Act as an escalation point for unresolved technical issues and collaborate with other IT teams.
• Adhere to strict confidentiality and security protocols to protect sensitive data.
• Provide personalized training sessions on software, hardware, and best practices.

Key Requirements

• Minimum 7 years of experience in desktop support, with at least 2 years in VIP or executive support.
• Bachelor's degree in Information Technology, Engineering, or a related field.
• Strong technical acumen with experience supporting Windows , Mac OS , and the Microsoft 365 platform.
• Hands-on experience configuring and managing Android , iPhone , and tablet devices.
• Excellent communication, customer service, and problem-solving skills.
• Strong interpersonal skills with the ability to influence and collaborate across teams.
• Proven ability to manage complex issues professionally and efficiently.
• Ability to multitask, prioritize, and handle multiple support requests.
• Willingness to travel up to 30% and participate in an on-call rotation .

Ready to Make an Impact?

If you're a service-driven IT professional with a passion for supporting executive leadership, we invite you to apply today. Submit your resume and contact information to The Intersect Group to be considered for this high-impact opportunity.