Care Coordinator
Health System Services LtdNiagara Falls, NY, US30+ days ago
Job type
- Full-time
Job descriptionProvide Excellent Service : Offer exceptional customer care via phone, email, or in-person interactions, addressing inquiries on durable medical equipment and supplies. Educate Clients : Guide individuals on product usage, insurance coverage, and best practices—whether in facilities, a retail storefront, or for CPAP needs. Coordinate and Collaborate : Work with internal teams, healthcare professionals, and insurance providers to ensure timely, compliant, and efficient service. Manage Documentation : Use electronic medical record systems and follow company policies / protocols to maintain accurate, up-to-date records. Ensure Compliance : Adhere to healthcare regulations, maintain product knowledge, and stay informed about new offerings in each department. Communication & Empathy : Strong interpersonal skills to connect with clients, answer questions, and resolve concerns effectively. Team-Oriented Mindset : Willingness to collaborate across departments and support shared goals. Adaptability & Drive : Eagerness to learn, grow, and navigate diverse tasks—from assisting walk-in customers to verifying insurance details. Attention to Detail : Comfort with documentation, data entry, and managing multiple priorities in fast-paced environments. Minimum Education : High School Diploma or GED required. Associate or Bachelor’s degree preferred Comprehensive Health Coverage - Medical, Dental, and Vision insurance to keep you and your family well Future-Ready Retirement Plan - 401K with 3% company contribution after one year and 1,000 hours worked Time to Recharge - Generous PTO, Vacation and 9 Paid Holidays Extra Support When You Need It - Short Term Disability (optional) and Company-Paid Long-Term Disability and Free Confidential Employee Assistance Program Education That Pays Off - Exclusive Tuition Reimbursement Program with Niagara University - save on master's degree programs Be Part of Something Bigger - Join an organization that values giving back through community programs $18.00 - $24.00 per hour, depending on experience Wheatfield, NY
Job Description
Job Description
Are you E.P.I.C?!
At Health System Services, we live by our core values : Empathy, Passion, Integrity, and Commitment —and we want YOU to join our dynamic team! We’re hiring Care Coordinators for the following departments :
- Facilities – If you like ensuring patients are comfortable and supported in skilled nursing facilities, this is for you.
- Retail – If you love helping customers face-to-face, ensuring proper product fits combined with administrative work, you’ll thrive here.
- CPAP Services – If you’re passionate about helping clients achieve their best sleep, we need you!
- Outpatient Services – If you're someone who enjoys supporting patients after hospital or facility discharges, you might be a perfect fit.
Each position plays a vital role in delivering top-notch care and customer service!
What You’ll Do
What You Bring
What You Get - Benefits That Go Beyond the Basics
Compensation
Location
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Care Coordinator • Niagara Falls, NY, US