Dealer Lien Perfection Sr. Coordinator (Work from Home)

Dealer Lien Perfection Sr. Coordinator

The Dealer Lien Perfection Sr. Coordinator will be calling dealers, customers, and DMVs to follow up on the title status of accounts placed in PP and working the initial contact on new accounts. A likely match for this position is a self motivated individual that can work under limited supervision who has efficient time management, multitasking, problem solving, and attention to detail skills.

Responsibilities :

• Provide a world class experience for our customers through strong communication skills
• Updating various trackers, sending out documents to customers and DMVs & verifying accuracy of documents
• Demonstrate excellent organizational skills, time management skills, and attention to detail
• Ensure accuracy and highest quality assurance standards
• Manage multiple tasks, appropriately prioritize workflow, and get the job done in an efficient manner
• Exhibit professionalism & morale with associates at all levels including external contacts
• Call dealerships and customers to obtain title status updates
• Call DMVs and previous lien holders when necessary
• Run state inquiries
• Place necessary documents on a tracker to send to perfect the accounts
• Send lien placement documents to customer
• Answer emails and voice mails within an SLA period

Job Level : Sr. Coordinator

Work Schedule : Monday - Friday 8am - 4 : 30pm or 7 : 30am - 4 : 30pm CST

Work from Home Technology Requirements :

Work from Home Location Requirements :

Basic Qualifications :

Preferred Qualifications :

More Benefits, More Health, More Wealth, and More Life :

At Capital One, we strive to attract the best people to give them the opportunity to be great.