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Block LLP
Sales ManagerBlock LLP • Burbank, CA, US
Sales Manager

Sales Manager

Block LLP • Burbank, CA, US
30+ days ago
Salary
$70,000.00 yearly
Job type
  • Full-time
  • Quick Apply
Job description

At Block LLP, we combine sharp legal expertise in personal injury and liability matters with a vibrant, team-oriented culture. We believe that efficiency, collaboration, and accountability drive exceptional results. Our team is committed to delivering excellence for our clients while fostering a dependable and supportive workplace where everyone is empowered to succeed.

Block LLP is seeking an experienced Sales Manager to lead and oversee our Intake Department, including both in-office and remote intake team members. This role is responsible for driving performance, improving conversion rates, coaching sales professionals, and ensuring a consistent, high-quality client experience from the first point of contact.

This position is ideal for a sales leader with extensive sales experience, a strong track record of managing teams, and a passion for building systems, accountability, and results. Prior law firm experience is preferred but not required.

Key Responsibilities

Sales Leadership & Team Management

  • Lead, manage, and coach an intake team of in-person and remote sales professionals
  • Set clear performance expectations, KPIs, and accountability standards
  • Conduct regular team meetings, one-on-ones, and performance reviews
  • Train team members on consultative sales techniques and client communication
  • Address performance issues and support professional development

Intake Sales Performance

  • Drive conversion of inbound leads into signed clients
  • Monitor and improve call handling, follow-up, and close rates
  • Review calls, provide feedback, and implement coaching plans
  • Ensure consistent sales scripts, intake workflows, and best practices
  • Optimize response times and client experience across all intake channels

Operations, Metrics & Reporting

  • Track and analyze key intake metrics (conversion rate, call volume, response time, sign-ups, lead quality)
  • Prepare performance reports for leadership
  • Collaborate with Operations and Marketing to improve lead quality and outcomes
  • Implement and refine intake SOPs and sales processes

Cross-Functional Collaboration

  • Work closely with Marketing, Pre-Litigation, and Litigation teams to ensure proper case qualification and handoff
  • Provide feedback on lead sources, messaging, and intake effectiveness
  • Ensure smooth onboarding of new clients post-sign-up

Requirements

  • 5+ years of sales experience, including high-volume inbound or consultative sales
  • 2+ years of experience managing and coaching a sales team
  • Proven track record of meeting or exceeding sales goals through team leadership
  • Strong understanding of sales metrics, funnels, and performance management
  • Excellent communication, coaching, and leadership skills
  • Comfortable managing remote teams and distributed workflows
  • Law firm or legal intake experience preferred, but not required
  • Experience with CRM systems, call tracking, and sales reporting tools

Benefits

Compensation & Benefits

  • Competitive base salary plus performance-based incentives
  • Robust PTO program (time off accrual and firm holidays)
  • 401(k) retirement program
  • Bonus opportunities tied to intake performance and firm growth

Culture & Perks

  • Leadership role with real impact on firm revenue
  • Collaborative, growth-focused environment
  • Firm events, team outings, and celebrations
  • Fully stocked kitchen with snacks, drinks, and coffee
  • Opportunity to build, scale, and shape a high-performing intake team
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Sales Manager • Burbank, CA, US

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