Billing Specialist

A company is looking for a Billing & Payments Specialist.

Key Responsibilities

Serve as the billing and payments specialist for the Customer Success organization, providing deep product knowledge

Lead complex billing and payments engagements from initial assessment through resolution

Document common billing scenarios and develop structured playbooks for high-risk situations

Required Qualifications

3+ years in a customer-facing specialist, solutions consultant, or technical support role, preferably in B2B SaaS

Deep familiarity with billing and collection processes in accounting firms or professional services

Experience with accounting platforms such as Karbon, Xero, or QuickBooks is advantageous

Strong product intuition and ability to diagnose billing issues quickly

Comfortable operating with significant autonomy and expertise in the domain