Lock Coordinator

Job Description

Brinks Texas License #C00550

About Brink's :

The Brink's Company (NYSE : BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

We have an immediate opportunity for a Lock Coordinator. The Lock Coordinator will be responsible to liaise with various departments within the business and our external client base in order to manage and activate E-Locks and keys. The Lock Coordinator will process and manage requests, as well as, coordinate between internal departments to ensure that locks / keys are delivered. The successful incumbent will work closely with the MAC team on a Brink's project level. They will be the main escalation point for level 2 lock troubleshooting.

As a member of the Customer Care Team, you will :

• Develop and manage lock / key inventory and service requests
• Provide lock support and coaching for BNCS agents
• Liaise with internal and external contacts and provide lock support to clients
• Confirm installation or start dates with service branches and our clients
• Ensure eLock availability and that the E-Lock system remains updated
• Responsible for maintaining accurate lock and key databases
• Ensure programming of keys and locks
• Provide monthly reporting of activities
• Track and escalate lock issues
• Participate in project planning meetings / calls
• Provide lock procedural training and documentation
• Maintain card access database for Head Office
• Coordinate troubleshooting, installation and repair activities

What's Nex t?

Thank you for considering applying for a job at Brink's. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.

Brink's is an equal opportunity / affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink's is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.