Assistant General Manager

Job Description

Job Description

Do you thrive in a fast-paced, high-volume environment? Are you passionate about team development and delivering top-notch guest experiences? If so, Larks Entertainment is looking for you!

As the Assistant General Manager you will support the General Manager to oversee Front of House as well as Back of House Operations, working with management to provide a fun working environment with opportunities for growth. We are looking for someone familiar with restaurant management software such as Point of Sale (POS), schedules, reservation as well as the ability to pull and review routine reports and correspondence. Strong leadership skills and the ability to be flexible with large group events and community engagement will be key to be successful in this role.

Job Summary :

• Responsible for all aspects of business operations. Recruits, hires, trains, and develops all team members; resolves Team Member and Guest conflicts / concerns; complying to workplace standards; communicates; ensures optimal guest experience and guest relations; maintains and enforces all of Larks standards and policies; enhances revenues, manage inventory, orders, and controls costs. Collaborates and implements marketing initiatives to drive customer loyalty and community awareness.
• Responsible for all food and beverage-related costs, procedures, quality, and back-of-house labor percentage, team members, and budgets, working with you Kitchen Manager.

Essential Functions :

Recruitment : Anticipates management and team member hiring needs; interviews appropriately and within Larks guidelines.

Community Relations : Creates and Maintains cooperative relationships with joint venture partners, neighbors, and communities; manages relationships with best interest of Larks in mind; is accommodating and conciliatory with neighbors, partners, act as spokesperson for the venue; ensures compliance with all state and local regulations and ordinances regarding venue's business; seeks out opportunities to contribute to the local community; maintains relationships with community leaders; creates business relationships with other businesses and organizations in the community; ensures Team Members and guests respect rights and interests of neighbors and community; represents the venue publicly and to the media in an articulate, positive manner; listens empathetically to members of community and is responsive to community concerns.

Strategic Planning / Forecasting : analyzes financial data and industry or local trends to assess business prospects and issues facing venue for coming year; prepares aggressive but attainable annual budgets in conjunction with the ownership group and venue department heads; constantly monitors (weekly and period) P & L and other financial data and monitors actual performance to plan; develops strategies to achieve (and exceed) targeted results and minimize costs; reacts to changes and in local conditions or business by modifying or correcting strategy; in conjunction with the accounting and ownership group providing accurate numbers and detailed narrative on current business influences and conditions; oversees weekly labor and sales forecasting;

Job Qualifications :

Minimum Requirements :

Preferred :

Additional Skills Required :

Competency In

Skills

Strategic Decision Making

Basic MS Office Skills

Building Trust

Managerial finance

Interpersonal Skills

Tech Skills - i.e - POS system, league management software

Planning and Organization

Advanced food knowledge

Communication

Liquor / wine knowledge

Customer Focus

Food sanitation procedures

Building a Successful Team

Liquor control laws

Team Member Management & Development

Basic employment law knowledge

Building Partnerships

Employee theft detection

Leading through Vision & Values

Knowledge of food / bev handling and required permits

Scheduling

This job description is a summary of duties that you as an employee are expected to perform in your assignment. It is by no means an all-inclusive list, but rather a broad guide to expected duties. As an employee, you must understand that a job description is neither complete nor permanent and may be modified at any time. At the request of management, any employee may be asked to perform additional duties, responsibilities, or projects without notice.