Merchant Care Specialist

A company is looking for a Merchant Care Specialist to enhance the merchant experience through resolution-oriented support.

Key Responsibilities

Provide support to merchants via chat, email, and phone while managing case and task workflows

Utilize SOPs and tools to ensure exceptional merchant experiences and creatively solve issues

Communicate effectively with merchants and internal stakeholders while maintaining timely follow-ups

Required Qualifications

3-5 years of overall experience, with at least 1 year in a merchant or customer support role

Demonstrated ability to manage priorities in a high-pressure, fast-paced environment

A highly motivated self-starter mindset with a strong desire to learn and grow

Ability to collaborate in a team-oriented culture and contribute to continuous improvement efforts