Customer Success Manager (Global Remote | SaaS)

Customer Success Manager

We're Passion.io - and we're on a mission to make the world more confident and passionate. Our app-building platform helps 15,000+ creators share their brilliance with over 200,000 users (and counting!) worldwide. We're now looking for a Customer Success Manager who's obsessed with outcomes, retention, and making creators feel like they've found their people.

But This isn't your average CSM role.

You won't just be responding to tickets or sending check-ins - you'll be an activation and retention strategist, guiding high-impact creators through their app journey and helping them grow their business from idea to income.

Your zone of genius : onboarding + retention + strategic touch-points.

• Own a portfolio of high-potential creators - be their go-to partner as they launch and grow their mobile apps
• Design onboarding flows that turn early excitement into real traction (and revenue!)
• Track creator health using NRR, engagement metrics, and behavior signals - and act fast when things shift
• Get ahead of churn by proactively spotting friction and guiding creators through roadblocks
• Collaborate with Product and Marketing to bring the voice of the customer into everything we build
• Optimize lifecycle playbooks and test ways to improve customer success KPIs (NPS, LTV, renewals)

Your mission? You'll be the voice, brain, and heart behind every successful creator.