Assistant Store Manager, Charlotte

Assistant Store Manager, Charlotte

Hill House is seeking an eager Assistant Store Manager to support the retail team at our upcoming Charlotte, NC store and become a pivotal part of our Hill House family. In this role, you'll serve not only as a brand ambassador but also play a crucial role in supporting the Store Manager with daily operations and client experience to ensure the overall success of the store. This is a full-time position with a retail schedule including weekends.

What You'll Do :

• Drive Excellence in Sales & Service :
• Lead by example on the sales floor, playing an active role in engaging with clients, ensuring the highest level of service is provided and client experience goals are met.
• Help set and achieve sales targets; proactively implement strategies to drive sales
• Client Development :
• Foster an environment where client satisfaction is the top priority, implementing CRM initiatives to retain and develop high-potential clients.
• Collaborate with the Store Manager on the development of strategic client retention and acquisition goals; ensure associates deliver goals for client capture / clientele rapport building.
• Operational Leadership :
• Assist the Store Manager in overall store operations : adhering to policies and procedures, and maintaining operational and visual merchandising standards to meet brand expectations continually.
• Support inventory control, including monitoring stock levels, receiving deliveries, and managing restocking procedures.
• Confidently delegate tasks, set goals, and monitor progress. Ensure compliance with all company policies including cash handling, register procedures, brand, styling & language
• Talent Management & Development :
• Supervise, train, and motivate retail staff, fostering a positive and productive work environment
• Where needed, assist in scheduling shifts. Partner with the Store Manager in conducting performance reviews and addressing any disciplinary issues.

Who You Are :

Why Work With Us : As an Assistant Store Manager on our team, you'll have the opportunity to work in a vibrant and fast-paced environment, representing a prestigious brand. We offer competitive pay, comprehensive benefits, and a chance to grow your career in retail management. If you're passionate about Hill House, driven to achieve, and ready to lead a team to success, we'd love to hear from you.