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Hub Operations Manager-Mandarin Required

Hub Operations Manager-Mandarin Required

UniUniFontana, California, United States
21 hours ago
Job type
  • Full-time
Job description

Position Summary

The Hub Operations Manager oversees full end-to-end operations in a high-volume sortation center, including inbound receiving, sortation, and outbound dispatch. This role manages a three-shift operation and a workforce of over 100 employees (both full-time and outsourced). Responsibilities include workforce management, scheduling, recruitment, quality control, cross-hub coordination, and continuous process improvement to ensure timely, accurate, and high-quality parcel processing.

Key Responsibilities

1. Full Hub Operations Management (Inbound / Outbound / Sortation)

  • Oversee all inbound processes including trailer receiving, unloading, scanning, reconciliation, and exception handling.
  • Manage outbound operations including parcel staging, trailer loading, dispatch scheduling, and linehaul departure compliance.
  • Ensure accurate and efficient sortation processes aligned with operational SLAs.
  • Adjust labor and workflows based on daily volume fluctuations and operational demands.

2. Workforce & Shift Management (Three-Shift Operation)

  • Lead three operational shifts and supervise 100+ employees (in-house and outsourced).
  • Oversee shift scheduling, attendance, labor planning, and performance evaluations.
  • Maintain strong coordination with staffing vendors to ensure stable labor supply.

    • 3. Daily Floor Management

  • Ensure SOP compliance across inbound docks, sort lanes, conveyors, and outbound docks.
  • Maintain a safe, organized, and high-performing floor environment.
  • Resolve operational issues, bottlenecks, and safety concerns promptly.

    • 4. Recruitment, Training & Team Development

  • Support hiring activities for inbound, sorting, and outbound positions.
  • Provide training on operational procedures, safety standards, and productivity expectations.
  • Develop strong shift leadership and foster a high-performance culture.

    • 5. Quality, Accuracy & Continuous Improvement

  • Monitor and reduce mis-sorts, damages, delays, missing parcels, and inbound discrepancies.
  • Conduct root cause analyses and implement corrective actions.
  • Utilize KPIs and operational data to improve efficiency and reduce cost.

    • 6. Cross-Hub Coordination

  • Coordinate volume balancing, overflow handling, and resource support across hubs.
  • Align inbound / outbound schedules with transportation teams.
  • Collaborate with customer support and regional operations to resolve service issues.

    • 7. Safety & Compliance

  • Enforce OSHA and company safety standards across all operational areas.
  • Conduct safety audits, incident investigations, and follow-up corrective actions.

    • Qualifications

    Experience :

  • 3–5+ years of operations management experience in logistics, hub / sortation, warehouse, or fulfillment environments.
  • Experience managing large teams (100+ employees), including outsourced workforce.
  • Prior experience with inbound / outbound dock operations and high-volume sortation preferred.

    • Skills & Competencies :

  • Strong leadership, execution, and decision-making under pressure.
  • Excellent communication and cross-functional coordination skills.
  • Data-driven mindset with ability to analyze KPIs and drive improvements.
  • Flexibility to support night shifts, weekends, or rotating schedules.

    • Preferred :

  • Experience in last-mile logistics, linehaul operations, or automated sortation systems.
  • Familiarity with WMS / TMS or scanning / sortation technology.
  • OSHA certification or related safety training.
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    Operation • Fontana, California, United States

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