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netPolarity, Inc. (Saicon Consultants, Inc.) is hiring : Audio Visual Technician

netPolarity, Inc. (Saicon Consultants, Inc.) is hiring : Audio Visual Technician

MediabistroBoston, MA, United States
15 hours ago
Job type
  • Full-time
Job description

Senior Recruiter @ netPolarity (A Saicon Consultants Inc. company) | Corporate Recruiting, Internal Recruitment

Duration : 10 months

Rate : $30-34 / Hour on W2

Job Description

As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all.

Audio Visual Responsibilities of an On-Site Technician

  • Microsoft Surface Hubs – Understand how to configure Surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.
  • Crestron – Diagnose and resolve network connectivity issues for Crestron devices , including wired and wireless connections.
  • Ensure that all devices are properly connected to the network and can communicate with each other.
  • Diagnose and fix audio issues , such as volume control , speaker output , and microphone functionality .
  • Troubleshoot video issues , including display problems and resolution settings.
  • Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTR’s and ensure that the system is properly connected to the internal network.
  • Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls
  • Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors / kiosks)

Technical Responsibilities of an On-Site Technician

  • Providing support to all customers within your coverage location(s) : who may be working on-site, at a client engagement or off-site
  • Troubleshooting and Problem solving : PC, MAC, application, AV, and network connectivity issues , etc.
  • ServiceNow ticket management; prioritizing tickets and awareness of SLAs
  • Supporting Microsoft Windows and MAC operating systems
  • Working knowledge of Microsoft applications : Outlook, Teams, OneDrive, Office365
  • Asset management : shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
  • Printer support (installation, configuration, relocation, and troubleshooting)
  • Event and Meeting Support (may occur on-site or off-site)
  • Occasional travel may be required to support other locations, client engagement sites, or off-site events
  • Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
  • VIP / White Glove support
  • Occasional after-hour support may be required

    • Interpersonal Skills

  • Great team mentality
  • Self-motivated, organized, detail oriented, ability to multi-task
  • Desire to learn and build a career as unique as you are

    • Experience Requirements

  • 2+ years of on-site technical support experience, or degree in related discipline

    • Seniority level : Associate

    Employment type : Contract

    Job function : Information Technology

    Industries : IT System Training and Support

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    Inc Is Consultant • Boston, MA, United States