IT Desktop Support Computer Technician - Part-time

The Computer Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware, software, and other equipment to ensure optimal workstation performance. Qualified individuals for this position also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required.

Requisition ID : 1034

Employee Group : Contingency

Schedule : up to 28 hours per week

Compensation : $17.00 per hour

Reports to : IT Desktop Support Technician Team Coordinator

Posting Opens : 10 / 16 / 2025

Posting Closes : Open until filled

ESSENTIAL FUNCTIONS

• Receive and respond to incoming calls, texts, chat messages, and / or e-mails regarding hardware problems. Perform onsite analysis, diagnosis, and resolution of hardware problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to provide the most optimized desktop computing environment
• Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I / O and NIC cards, solid state drives, RAM, memory chips.
• Responsible for cross-team collaboration to ensure efficient operation of the organization's desktop computing environment
• Accurately document all instances of support within the current service management system.
• Accurately document instances of hardware equipment or component failure, repair, installation, and / or replacement
• Develop technical support documentation for IT Services Knowledgebase
• Review IT Services Knowledgebase articles as a part of the KCS review cycle
• Follow through and follow up with the end user to ensure customer satisfaction
• Be available to other unit team members especially student employees for guidance and assistance
• Assist in hardware relocation efforts
• Perform other duties as assigned by supervisors.
• Follow College policy on the Family Educational Right to Privacy Act (FERPA).

JOB SPECIFICATIONS

Qualifications

Education & Experience

Skills

Physical Demands

Mental Demands

Working Conditions

BENEFITS

APPLICATION / HIRING PROCESS

NONDISCRIMINATION STATEMENT

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex / gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.