Technical Client Support Specialist

Join to apply for the Technical Client Support Specialist role at Global Payments Inc.

ABOUT GLOBAL PAYMENTS Whether you're a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we're Already on it! That's why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year.

Through local expertise and global scale, at Global Payments we deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman. These brands are anchored by Global Payments, a Fortune 500 brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity . Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity

About The Role We are seeking motivated, energetic, and customer-centric individuals with a passion for technology to join our Technical Support Team . In this role, you'll be at the frontline of supporting both new and existing Eway and Ezidebit customers, handling a wide range of technical and service-related inquiries. You'll play a key role in troubleshooting issues, guiding customers through solutions, and ensuring a seamless experience throughout their journey with us.

Working in a small, collaborative team within an open-plan office, you'll combine customer service excellence with technical problem-solving, helping to build long-term customer loyalty.

Key Responsibilities :

• Managing and responding to incoming calls, chats, and emails from business-to-business customers promptly and effectively;
• Investigating and resolving customer inquiries with a solution-focused approach;
• Maintaining and ensuring the accuracy of client data;
• Identifying recurring issues or trends affecting customers and escalating them appropriately to ensure timely resolutions.

SALARY The salary range for this role is $67,000 - $70,000 + superannuation.

About You We're looking for someone with a strong technical background and a genuine interest in learning new technologies . You'll also bring :

Our Benefits Join a leading global technology brand that offers benefits you'll actually value, including :

READY TO APPLY? Want to join a team that places the needs of our people, clients and community at the heart of everything they do? APPLY NOW by submitting your CV.

All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.

J-18808-Ljbffr