Remote Call Center Agent

Hausmann is an innovative, relationship-driven commercial construction firm with high-quality projects across all market types. Operating in eight states with six corporate offices, we specialize in construction management, design build, and general contracting services—with the added advantage of self-perform capabilities. What started as a small local company has grown into one of the region's most trusted builders, nationally recognized on the ENR Top 400 Contractors list.

We are seeking a dedicated and enthusiastic Call Center Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring customer satisfaction. As a Call Center Agent, you will be the first point of contact for our customers, and your primary goal will be to deliver a positive customer experience.

Responsibilities :

• Answer inbound calls from customers promptly and professionally.
• Provide accurate information regarding products and services.
• Assist customers with inquiries, complaints, and requests in a courteous manner.
• Document customer interactions and maintain accurate records in the system.
• Resolve customer issues efficiently, escalating to supervisors when necessary.
• Follow company policies and procedures to ensure compliance.
• Maintain a thorough understanding of products, services, and promotions.
• Meet and exceed performance metrics, including call handling time and customer satisfaction scores.
• Participate in training and development opportunities to enhance skills and knowledge.

Qualifications :

The pay range for this role is :

28 - 32 USD per hour(Remote (Goldsboro, North Carolina, US))

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