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Customer Service Representative
Customer Service RepresentativeAxios Professional Recruitment • Grand Rapids, MI, US
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Customer Service Representative

Customer Service Representative

Axios Professional Recruitment • Grand Rapids, MI, US
26 days ago
Job type
  • Full-time
Job description

Axios Professional Recruitment is proud to partner with a respected independent insurance agency in Grand Rapids that is actively seeking a Personal Insurance Customer Service Representative. This is a great opportunity for someone who is detail-oriented, service-minded, and passionate about helping people navigate their insurance needs.

Responsibilities:

  • Provide responsive, accurate, and friendly service to clients regarding their personal insurance policies
  • Assist clients with policy changes, coverage questions, billing inquiries, and claims support
  • Serve as a liaison between clients and insurance carriers such as Safeco, Progressive, American Modern, Aegis, National General, and PURE
  • Maintain accurate and up-to-date customer records in accordance with HIPAA and agency standards
  • Identify opportunities to enhance coverage or improve client satisfaction through proactive service
  • Collaborate with team members to ensure a seamless customer experience

Qualifications:

  • 2+ years of experience in personal insurance customer service
  • Strong interpersonal and communication skills, both written and verbal
  • Excellent organizational and problem-solving abilities
  • Demonstrated commitment to customer satisfaction and relationship building
  • Comfortable using modern technology and insurance management systems
  • Able to manage multiple tasks efficiently and independently

Axios Professional Recruitment - an entirely employee-owned company - is the largest independent employer in West Michigan. Our mission is to match people with meaningful, long-lasting, and enjoyable careers, not just a job. Since 1988, we've helped match over 300,000 people just like you with top employers across West Michigan.

Good luck, we look forward to reviewing your application!

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Customer Service Representative • Grand Rapids, MI, US

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