Director of Quality Assurance

Job Description

Job Description

ABOUT THE POSITION

The Quality Assurance Director leads quality assurance, compliance, and training oversight across the Behavioral Health Department. This leadership role ensures CSR’s behavioral health programs maintain the highest standards of service quality, regulatory compliance, and effectiveness. The Director supervises the Training & Staff Development Specialist, Office Manager, and Quality Coordinators, and drives data-informed improvement initiatives, clinic licensing compliance, and staff development across all BHD programs.

KEY RESPONSIBILITIES

• Hiring, Onboarding & Training Oversight : Develop and maintain hiring and onboarding workflows with HR; ensure structured, trauma-informed onboarding; supervise the Training & Staff Development Specialist and oversee ongoing staff training and CBHI / internal compliance.
• Quality Assurance & Performance Monitoring : Design and implement a data-driven QA system to monitor service quality, staff performance, and client outcomes; define key indicators and track progress using the Credible EHR; supervise Quality Coordinators on audits, satisfaction data, and improvement plans; lead Family Satisfaction Surveys and the monthly Quality Management Council; support Program Directors with data-informed enhancements; conduct investigations into major quality concerns; assist with utilization reviews and record audits tied to CBHI / state compliance.
• Health Clinic Licensing & Regulatory Compliance : Ensure compliance with licensing and payer regulations (e.g., DPH, Managed Care Entities, commercial insurers); develop / maintain clinic policies and procedures aligned with regulatory expectations; manage a compliance calendar and timely submissions; serve as liaison with regulatory bodies (e.g., Massachusetts DPH) to coordinate inspections and responses.

REQUIREMENTS

Must-Haves

Nice-to-Haves

SALARY & BENEFITS

ABOUT CSR

Children’s Services of Roxbury (CSR) is one of Massachusetts’ largest Black-led nonprofits, providing holistic services to 6,000+ children and families each year. We foster a culture of trust, humility, and respect, where every team member is valued and supported. CSR is an equal opportunity employer committed to an inclusive environment. We encourage applicants of all backgrounds to apply.