Hotel Front Desk Clerk - day / swing / grave

Job Description

Job Description

JOB DESCRIPTION

POSITION TITLE : Front Desk Clerk JOB CODE # : 310167

REPORTS TO : Hotel Manager on Duty

POSITION SUMMARY :

Must be able to obtain a Mississippi Gaming License .

Responsibilities include providing exceptional guest service by performing all functions of the front desk in a timely & accurate manner.

RESPONSIBILITIES

• Responsible for performing all job duties of a guest service representative and a hotel supervisor
• Responsible for evaluating all guest service representatives for 90 day and annual evaluations
• Responsible for conducting quarterly meetings with the crew
• Responsible for handling any guest or crewmember complaints / issues
• Responsible for reconciling third party bookings at the end of each month
• Responsible for tracking call log data
• Responsible for tracking weekly productivity
• Responsible for interviewing and hiring new clerks
• Responsible for training all new hires and creating training booklets
• Responsible for department orientation with new hires
• Responsible for reviewing the schedule
• Responsible for assisting front desk when needed
• Responsible for assisting marketing with upgrades and room blocks
• Responsible for ensuring that all guest service representatives are consistent in maintaining guest service standards
• Responsible for any other duties as assigned by the supervisor

CERTIFICATION / LICENSES : Mississippi Gaming License REQUIRED.

EDUCATION OR SKILLS REQUIRED :

High School Graduate or equivalent. Excellent oral and written communication skills. Computer experience with Windows, Word and Excel.

PHYSICAL ACTIVITIES :

The following activities are normally required to perform these functions : stand, walk, bend, reach, read, write, eye to hand coordination, depth perception, effective verbal communication, strong math skills, excellent organizational skills.