Assistant Service Manager

Full job description :

We are adding talent to the already loaded team of Allstars! Auto Sense Auto Service Center seeks Bilingual (English / Spanish) Automotive Customer Service Representative.  As an essential member of our team, you will be responsible for handling incoming inquiries, making outbound calls, assisting with appointment management, administrative duties and customer service needs. Your goal will be to enhance customer satisfaction by ensuring consistent communication, follow-up, documentation and problem resolution.

Responsibilities :

• Responding to customer inquiries via phone, email, and text.
• Maintaining accurate customer records.
• POS processing.
• Schedule and confirm service appointments.
• Accurately input, update, and track customer information in the CRM.
• Ensure all customer interactions and follow-ups are logged and well-documented.
• Ordering & returning parts.
• Assisting service advisors with phone calls and relaying communications between technician, client and service advisor.

Requirements :

Scheduling :

Benefits :

Contact : If interested in the position please send an email with resume to careers@kensautosense.com

About AUTO SENSE :

Auto Sense is a family owned and operated small business that specializes in being a dealership alternative to the automotive repair industry. Started in 1989 out of an Exxon gas station on the corner of Quarterfield and Old Stage rd. It didn't take long to out grow a two bay repair facility in 1999 was relocated to Millersville in the cloverleaf business park. We perform high quality repairs and exceptional service to our client for their automotive needs.