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Help Desk Technician II
Help Desk Technician IIGDIT • AFB, McChord, WA, USA
Help Desk Technician II

Help Desk Technician II

GDIT • AFB, McChord, WA, USA
30+ days ago
Job type
  • Full-time
Job description

Job Description:

Transform technology into opportunity as a Help Desk Technician II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Technician II, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Technician II joining our team to delivers cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community and federal civilian agencies as they modernize their information systems.

HOW A HELP DESK TECHNICIAN II WILL MAKE AN IMPACT:

  • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

  • Assists and resolves hardware and software technical problems on laptops, servers, and peripherals.

  • Devices typically run Microsoft Windows 10 or Windows Server 2012 R2 and are owned by US Air Force and installed in maintenance shops.

  • May answer queries by telephone but will usually identify problems during frequent (daily) visits to customer sites.

  • Primary responsibility is to conduct hardware inspections and conduct preventive maintenance of eTools - typically ruggedized laptop PCs running Windows 10.

  • Repairs items found to be defective or orders replacement parts, tracks delivery status and installs upon receipt of parts.

  • Records all work accomplished using Remedy IT Service Management software.

  • Inputs standardized data into maintenance software applications to assist in diagnosis, identification, isolation, and problem analysis and compilation of historical database records.

  • Route calls to product line specialists, application, or system support specialists.

  • Alerts management to recurring problems and patterns of problems.

WHAT YOU’LL NEED TO SUCCEED:

  • Positive customer service attitude.

  • Detailed technical problem-solving approach.

  • Excellent interpersonal communications skills.

  • Physical strength to lift up to 50 pounds.

  • Ability to walk between work sites as required.

  • HS/GED, 1+ years' experience or related experience

  • SECRET Security Clearance

  • Information Assurance Level II Certification (Security+)

GDIT IS YOUR PLACE:

  • 401K with company match.

  • Comprehensive health and wellness packages.

  • Internal mobility team dedicated to helping you own your career.

  • Professional growth opportunities including paid education and certifications.

  • Cutting-edge technology you can learn from.

  • Rest and recharge with paid vacation and holidays.

#GDITPriority

The likely hourly rate for this position is between $20.98 - $23.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA WA McChord AFB

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Help Desk Technician II • AFB, McChord, WA, USA

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