Fulfillment Supervisor

Fulfillment Supervisor

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India. The Fulfillment Supervisor will be responsible for directing and supervising fulfillment Coordinators to meet individual performance metrics consistent with the client(s) Service Level Agreements and NationsOTC Standard Operating Procedures.

Responsibilities

• Oversee and coordinate the daily operations in the fulfillment center.
• Provide daily work assignments and production goals to assigned team members.
• Develop performance goals and targets to achieve customer demand and ensure accuracy and quality.
• Coach and develop a team of NationsBenefits Fulfillment Coordinators.
• Partner with other supervisors to identify and implement process improvements.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all team members.
• Directly accountable for accuracy of employee attendance records, payroll approvals, PTO, and scheduling
• Organize and conduct necessary training activities for team members.
• Maintain a positive work environment by acting and communicating to build strong relationships with the team.
• Proactively thinks beyond the explicit assignment to ask second-order questions.
• Accurately, quickly, and answered questions related to their area of focus.
• Effectively prepare for and run the start of shift meetings and other internal meetings as needed.

Qualifications

NationsBenefits is an Equal Opportunity Employer.