Global Account Manager

Global Account Manager

Are you a relationship builder with commercial instincts and a drive to grow global partnerships? We're looking for a Global Account Manager to play a pivotal role in delivering excellence and expanding one of our most strategic global accounts. In this client-facing role, you'll go beyond executionbuilding trusted relationships, surfacing new opportunities, and helping shape account growth strategies that align with evolving client needs. You'll be a key member of our global account team, ensuring world-class delivery while activating new ways to deepen engagement and grow revenue. If you thrive in a fast-paced environment, love client collaboration, and have an eye for unlocking value, we want to hear from you.

What You Will Do

• Serve as a primary day-to-day contact for a global client, ensuring proactive communication, dependable delivery, and seamless coordination across teams.
• Cultivate trusted relationships across stakeholder groupsunderstanding business priorities and translating them into actionable, value-added solutions.
• Support strategic account plans by contributing insights on client goals, usage trends, feedback, and potential areas for deeper engagement.
• Lead or co-lead regular client meetings, business reviews, and planning sessions to demonstrate performance and uncover growth opportunities.
• Partner with internal operations, delivery, and solutioning teams to ensure projects are delivered on time, on budget, and to the highest standards.
• Monitor KPIs and service metrics to ensure quality and client satisfaction, while flagging risks or bottlenecks early.
• Coordinate status updates, reporting, and performance summaries for internal teams and client stakeholders.
• Identify and qualify upsell or cross-sell opportunities through day-to-day client interactions, usage patterns, and evolving business needs.
• Collaborate with senior account leadership to shape proposals, support pricing discussions, and contribute to contract renewals and expansions.
• Assist in mapping new buying centers, expanding use cases, and preparing growth narratives that align with broader account strategy.
• Partner across departments, time zones, and functions to deliver cohesive, client-centered solutions.
• Stay current on trends in localization, content, AI, and digital transformation to contribute meaningful insights to account conversations.
• Support strategic initiatives and innovation briefings as directed by the Global Account Director or leadership.

To Be Successful You Will Have

In Return, You Can Expect

About Us

Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers' clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Breaking Barriers. Building Bridges. Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status. If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at careers@lionbridge.com for assistance.