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Member Associate III

Member Associate III

KCUBremerton, WA, US
7 days ago
Job type
  • Full-time
Job description

Member Associate III

Kitsap Credit Union is actively hiring for Member Associate I, II, and III (teller / personal banker) positions all over the Kitsap area, including : Our East Bremerton Branch. These positions are responsible for creating exceptional member experience while processing transactions, as well as offering and demonstrating all-digital, remote and self-service options.

Essential duties and responsibilities include :

  • Assisting members with their financial needs and transactions. Identifying, developing, and referring business relationships to build market position.
  • Educating and introducing current and new members to new products and services and assisting in self-service options.
  • Fostering and maintaining constructive member relationships.
  • Reviewing and maintaining knowledge of products.
  • Understanding and recommending products and services based on the member's needs.
  • Participating in sales and community events to contribute to branch and credit union goals.
  • Using effective sales techniques that result in a positive member experience and meet or exceed sales goals.
  • Maintaining knowledge and adhering to operational, regulatory, security, and compliance standards.
  • Accepting and processing all financial transactions accurately.
  • Maintaining responsibility and following proper balancing procedures.
  • Promoting and effectively demonstrating digital, remote and self-serve options, with continual education as new products and digital services are introduced.
  • Proactively generating new memberships through branch sales activities.

Member Associate III Senior teller & Lending

  • $24 - $28 per hour depending on experience.

    • Qualifications and education requirements :

  • High school diploma or GED required.
  • 1 Year Financial Institution experience with New Accounts and Consumer Lending experience (HE / HELOC experience preferred but not required).
  • 1 Year Cash handling, customer service and / or retail sales experience.
  • Identify and contribute new ideas and methods to improve efficiencies and effectiveness of processes and procedures.
  • Must be registered with the Nationwide Mortgage Licensing System (NMLS) within 30 days of hire and comply with the SAFE Act regulations.
  • Meet or exceed referral and sales goals.
  • Provide guidance, training and support to junior team members.
  • Assist members and non-members in opening share, new accounts and basic lending.

    • These positions do not supervise others.

    Working conditions :

  • Must be able to work Saturdays and extended business hours.
  • Ability to work in-person at Branches throughout Kitsap, Mason, and Pierce County.
  • Must be able to remain in a stationary position for a minimum of 75% of the time.
  • Constantly operates a computer and other office productivity machines.
  • The person in this position frequently communicates with peers, supervisors, vendors and employees to exchange accurate information and answer questions.
  • Works in an indoor office environment but expected to attend meetings in buildings that require travel in outdoor weather conditions.

    • Kitsap Credit Union is firmly committed to equality of opportunity for all employees and applicants for employment in accordance with applicable Equal Employment Opportunity / Affirmative Action laws, directives, and legislation.

    Our values include :

  • Integrity : We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.
  • Responsibility : We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.
  • Collaboration : We believe in the power of a diverse group of people working together to achieve a united outcome.
  • Authenticity : We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day.

    • What we offer :

    Not only are we one of the largest credit unions in Washington State, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family's lifestyle. Some of our benefits include :

  • Free onsite parking
  • Annual time off and sick time accrued
  • 11 Paid holidays
  • 1 Personal days
  • Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
  • Employee Assistance Program
  • Choose from a PPO medical plan or a High Deductible with a Health Savings Account
  • 3% KCU funded Safe Harbor Contribution to your 401K
  • KCU will match up to 2% of your 401K contributions
  • All 401K contributions are 100% vested
  • Potential annual incentive in all roles within Kitsap Credit Union
  • Tuition reimbursement
  • 8 hours of paid volunteer time off
  • Discounts on KCU's products and services

    • We believe in the power of belonging it's in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people : our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career.

    We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can't happen without great employees.

  • Employment is contingent upon satisfactory background checks. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status.
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