Client Relations Specialist, Consumer Goods (RALEIGH)

Who We Are

At Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.

Position Purpose :

The individual in this role will work closely with the National Account Manager (NAM) to craft, deploy, and oversee strategic programs and promotional campaigns for the Ahold Delhaize account. Additionally, they will conduct thorough sales analysis, offer customer support for designated accounts, and collaborate with the NAM to ensure alignment with customer needs, company sales objectives, and profitability targets. Additionally, they will strive to enhance operational efficiencies (merchandise waste) and identify further sales opportunities.

Essential Job Functions & Responsibilities :

Sales and Account Management

Lead divisional calls with brokers to effectively pursue assigned goals and objectives

Provide sales and promotional recommendations to the National Account Manager (NAM) based on meticulous sales and trend analysis

Collaborate with the NAM and brokers to establish and uphold a comprehensive master customer presentation timeline for the entire year, encompassing both regular and seasonal business requirements, including planogram / reset schedules.

Utilize syndicated and proprietary data to deliver in-depth analysis and actionable insights, supporting the sustained growth of Lindt & Sprngli. Regularly report data findings and insights on an as-needed basis.

Monitor customer profitability and scrutinize monthly trade spending through customer profit and loss (P&L) analysis, ensuring the overall profitability of Lindt & Sprngli USA.

Forge strong direct relationships with customers' inventory / logistics teams and Lindt customer service to ensure alignment on all ordering and replenishment recommendations.

Develop and maintain an extensive understanding of the Lindt & Sprngli product portfolio and brand positioning to optimize sales efforts, employing fact-based selling strategies. Stay abreast of brand strategy and promotional initiatives that impact the business and are of significance to customers.

Fiscal Responsibility

Conduct routine promotional analysis to assess efficiency and effectiveness of trade spending and make recommendations as needed to optimize future planning and support initiatives.

Partner with management to align accurate monthly rolling forecasts in the planning systems.

Create full year sales planning tool by customer / product group / product to plan both GTS and NTS volume.

Collaborate with Demand Consensus Group (including Finance, the planning group and Marketing) to deliver information that provides value to each of their respective departments.

Order & Inventory Management

Track orders vs. commitments for everyday and seasonal programs to ensure compliance.

Qualifications & Requirements :

Skills & Knowledge :

Approximately 2 years of sales experience preferrable in CPG

Strong interpersonal and fact-based selling skills

Excellent verbal, written and formal presentation skills; strong negotiating skills

Strong data analysis skills

Detail-minded and results-oriented

Ability to solve problems strategically

Proficiency with Circana / IRI, AC Nielsen, Spectra, Synectics

Education :

Bachelor's degree : MBA preferred

Other Requirements : Travel up to 25-30%

Total Rewards :

Compensation Range : $88,000-$114,000.00

To learn more about our benefits visit

https : / / jobs.lindtusa.com / total-rewards

Lindt USAs salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions. A bonus and / or long-term incentive may be included as part of this compensation package.

Lindt and Sprngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Applicants for this position must successfully pass a background screening and may be required to pass drug screenings as well.

If you are looking to join a winning team and fast-track your career, contact us!

Join us on our journey of excellence, impact, and growth #LifeAtLindt

Requirements

Total Rewards :

Compensation Range : $88,000-$114,000.00

To learn more about our benefits visit

https : / / jobs.lindtusa.com / total-rewards

Lindt USAs salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions. A bonus and / or long-term incentive may be included as part of this com