Information Technology Intern - Part Time - Days

JOB TITLE : IT Technician Intern

CLASSIFICATION : Part Time, Unpaid

PROGRAM / DEPARTMENT : Information Technology

IMMEDIATE SUPERVISOR : Director of Information Technology

POSITION SUMMARY : Support Agency's information technology needs by developing, installing, and maintaining, networking and telecommunication hardware and programs; providing technical support to users. Provide technical support to users by receiving instructions from supervisor or designee; providing information, guidance and assistance in the use of software and equipment; working closely with IT team members to troubleshoot and coordinate positive resolution of concerns.

QUALIFICATIONS :

Minimum Education, Training & Experience :

High school diploma or equivalent

3 years acceptable combination related experience, training and education

Experience working with Windows O / S; Windows application

Valid drivers license, acceptable driving report and dependable transportation

Preferred Education, Training & Experience :

Associates degree in computer science or related field

ESSENTIAL SKILLS AND ABILITIES :

Ability to read, interpret and apply technical publications, manuals and other documents

Ability to troubleshoot and positively resolve an array of hardware, software, and application problems

Ability to effectively interpret and articulate technical information to non-technical users

Ability to effectively interpret new software applications and apply knowledge from one application to another

Ability to provide effective formal and informal technical instruction and demonstration

Promote a value-based team environment by establishing and maintaining a positive working relationship with all levels of staff

Special Qualifications / Requirements :

Ability to read, interpret and apply technical publications, manuals and other documents

Ability to troubleshoot and positively resolve an array of hardware, software and application problems

Ability to effectively interpret and articulate technical information to non-technical users

Ability to effectively interpret new software applications and apply knowledge from one application to another

Ability to provide effective formal and informal technical instruction and demonstration

CORE DUTIES AND RESPONSIBILITIES :

Promote Agency Values by performing all duties and responsibilities according to principles of Positivity, Integrity, Innovation, Learning, Loyalty, Accountability and Respect.

Maintain the safety, well being and human rights of the people we serve by adhering to all policies, procedures and protocols defined by the agency and regulating organizations; following established incident reporting procedures to report all observed or suspected instances of abuse, neglect or safety concerns.

Promote a value-based team environment by establishing and maintaining a positive working relationship with all levels of staff, off-site team members, senior administrative team and program-related external contacts.

Enhance knowledge and skills to accomplish job duties and promote career development by participating in agency and external training; establishing and achieving goals as recommended or required by supervisor; seeking and taking advantage of available learning opportunities.

Contribute to the team effort by accomplishing related results.

JOB SPECIFIC DUTIES AND RESPONSIBILITIES :

Provide technical support to users by receiving instructions from supervisor or designee; providing information, guidance and assistance in the use of software and equipment; working closely with IT team members to troubleshoot and coordinate positive resolution of concerns.

Provide reliable computer and network records by accurately documenting cabling and network changes.

Ensure proper functioning of installed programs and equipment by performing tests and diagnostics; monitoring operation; following up with users to ensure satisfaction; taking appropriate corrective action to resolve concerns.

Full Job Description Available Upon Request

Benefits - Intandem Contact us for more Information

An equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or protected veteran status, and will not be discriminated against on the basis of disability.