Ford Mobile Service CoordinatorPreston Automotive Group • Randallstown, MD, US
Ford Mobile Service Coordinator
Preston Automotive Group • Randallstown, MD, US
30+ days ago
Job type
- Full-time
Job descriptionStrong organizational and multitasking skills Excellent verbal and written communication Customer-focused mindset with strong interpersonal skills Ability to problem-solve and adapt in a fast-paced environment High attention to detail and accuracy Comfortable using scheduling and dispatch software Proficient in Microsoft Office (Word, Excel, Outlook) Experience with DMS / CRM systems (e.g., CDK, Xtime, Reynolds & Reynolds) a plus Familiarity with Ford systems or mobile service platforms is a plus Valid driver’s license and clean driving record Ability to work on-site during standard dealership hours Willingness to collaborate with technicians, advisors, and parts team Positive attitude and team-first mentality
Job Description
Job Description
Description :
The Ford Mobile Service Coordinator is a critical liaison between our customers and mobile service technicians. This role ensures seamless coordination of off-site vehicle maintenance and repair services by managing scheduling, dispatching, communication, and logistics. The ideal candidate is detail-oriented, customer-driven, and thrives in a high-energy, service-focused environment.
This position plays a key role in expanding the dealership's service reach by delivering a premium, convenient customer experience beyond the traditional service lane.
Requirements :
Education & Experience :
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
- 2+ years of experience in service coordination, dispatching, or customer service
- Automotive industry or dealership experience preferred
Skills & Abilities :
Technical Proficiency :
Other Requirements :
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Mobile Service Coordinator • Randallstown, MD, US