Inside Sales Specialist

Job Description

A First Name Basis (AFNB) is one of the fastest-growing in-home care providers in the region, with 40+ offices across four states. We’re reimagining what it means to serve seniors and individuals with disabilities—by building strong caregiver careers, implementing smart clinical and scheduling systems, and ensuring compliance and care quality are never compromised.

We are seeking a driven and detail oriented Inside Sales Representative to join our team in Plano, TX. This position will be onsite.

Position Summary :

The Inside Sales Specialist plays a crucial part i helping clients start home care services by guiding them through the process and ensuring they receive the support they need.

Responsibilities :

• Determine the type of Medicaid coverage potential clients have and assist them through the onboarding process for home care services.
• Handle inbound calls and emails, make outbound calls to warm leads, and manage the entire client journey until services begin.
• Complete extensive paperwork and maintain accurate records throughout the client onboarding process.
• Work closely with local teams to schedule in-home assessments and coordinate service starts.
• Make daily calls and maintain detailed notes. Progress leads through various stages efficiently.
• Ensure 11-15 clients start services each month.

Skills, Qualifications, & Experience :

Benefits :