Account Manager, Mid-Market

Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling customer support workflows, building admin dashboards, and countless other processes you might not have even thought of. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.

At Retool, we’re building the first enterprise AppGen platform : software that transforms natural language into production-ready code, integrates directly with business data, and meets the highest standards of security and governance. AI is redefining what it means to build software—and who gets to build it. The definition of “developer” now includes analysts, operators, and domain experts creating solutions directly. As the pool of builders widens, so does the complexity of what they need to build. The opportunity is enormous, but so is the challenge of enabling this larger community to build production-grade software safely. That means AI that understands real business data, enforces enterprise policies automatically, and empowers teams to create once and reuse everywhere with shared, trusted components.

Over 100 million hours of work has been automated by developers and domain experts using our platform, freeing them to focus on creative problem-solving and strategic initiatives that drive real business value. The people closest to knowing what needs to be built can now safely create custom solutions within enterprise guardrails. And that's a mission worth striving for.

Let’s build the future together!

WHY WE'RE LOOKING FOR YOU

At Retool, client relationships are our top priority. We're seeking a dedicated and personable account manager to maintain client accounts, ensure customers derive value, manage renewals, identify expansion opportunities, and serve as their primary point of contact. The ideal candidate is passionate about sales, driven to hit targets, and committed to providing exceptional customer service. If you love building meaningful, long‑lasting relationships that drive our business forward, you'll thrive in this role.

WHAT YOU'LL DO

• Close net new revenue through customer expansion and cross‑selling new Retool products.
• Drive quality pipeline growth with new products, application use cases, product updates, and marketing‑driven events.
• Understand our customer use cases and their business initiatives to optimize Retool usage and to introduce new use case ideas.
• Deliver optimal forecasts and commercial outcomes by running strategic sales processes with a consistent sales methodology (MEDDPICC, Value Based selling).
• Evaluate core usage trends, articulate Retool's impact, and provide strategic recommendations during account reviews.
• Identify and proactively manage risk areas and commit to seeing an issue through to completion.
• Manage customer expectations with clear communication skills and reliable follow‑ups.

WHO YOU'LL WORK WITH

As an Account Manager, you'll work cross‑functionally with internal teams, including account executives, sales engineers, technical account managers, deal desk, and legal.

THE SKILLSET YOU'LL BRING

PREFERRED QUALIFICATIONS

For candidates based in the United States, we have three geographic pay zones. For this role, the pay range(s) for this role in each zone are listed below and represent base salary range for non‑commissionable roles or on‑target earnings (OTE) for commissionable roles.

$170,340 - $230,460 USD

$144,789 - $195,891 USD

$119,238 - $161,322 USD

Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. Retool offers generous benefits to all employees and a hybrid work location.

As set forth in Retool’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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