Field Services Technician

Job Title : Field Services Technician Location : Olive Branch, MS 38654 Onsite Requirements : Experience with desktops, WAN / LAN, servers Ticketing systems onsite IT support for desktop systems Overview : We are seeking a skilled Field Services Technician to provide onsite IT support for desktop systems, networks, servers, and operational applications in a fast-paced plant environment. This role involves troubleshooting, maintenance, and ensuring compliance with IT standards and security processes. Responsibilities : Support plant IT infrastructure including desktops, WAN / LAN, servers, and disaster recovery systems. Provide diagnostic assistance to System / Network Engineering teams and Service Desk. Deliver first-level incident, problem, and change management support, including after-hours and weekend coverage as needed. Maintain documentation for site-specific network, server, and end-user devices. Perform hands-on desktop fixes : software / hardware installation, upgrades, backups, and configuration. Manage IT asset inventory, repairs, and lifecycle tracking. Create / update work instructions and ensure proper documentation storage. Monitor alerts and escalate issues as required. Support site launches, expansions, and server / network refresh projects. Assist with ad hoc reporting using tools like Qlik Sense and Power BI. Ensure compliance with security, purchasing, and quality standards. Other duties as assigned. Qualifications : Associate degree required; Bachelor's preferred or equivalent experience. Experience with Warehouse Management Systems and shop floor environments is a plus. Strong knowledge of desktop hardware, operating systems, and PC-based applications. Basic understanding of network systems, protocols, and server environments. Excellent communication, organizational, and problem-solving skills. Ability to work under pressure, handle multiple tasks, and maintain confidentiality. Detail-oriented with strong documentation skills. Quality & Safety : Adhere to company quality, environmental, health, and safety standards. Follow integrated management system processes and objectives.

• 3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply. This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future's