Service Desk Technician

Service Desk Technician

The Multi-Domain Solutions (MDS) division at Leidos is seeking a service desk technician who serves as the first point of contact for facility-related service requests, providing frontline support for building maintenance issues, service scheduling, and space management inquiries. This role plays a key part in ensuring smooth building operations by coordinating with internal teams, technicians, vendors, and building managers to resolve requests efficiently and maintain a safe, functional environment.

Primary Responsibilities :

• Respond to and process incoming facility service requests, work orders, and general inquiries via phone, email, or service management systems.
• Provide support for maintenance-related issues including custodial, HVAC, electrical, plumbing, and general repairs.
• Coordinate with internal technicians, external vendors, and building managers to ensure timely and accurate resolution of service tickets.
• Maintain detailed records of service activities, preventive maintenance schedules, and facility asset information.
• Provide regular status updates to requesters and escalate urgent or unresolved issues as needed.
• Support facilities operations such as building access requests, conference room setups, and move coordination.
• Assist in the creation of reports and performance metrics related to service level agreements (SLAs).
• Ensure adherence to safety, security, and operational standards during all service desk activities.
• Monitor and respond to facility service requests submitted via phone, email, or a computerized maintenance management system.

Basic Qualifications :

Preferred Qualifications :

At Leidos, we don't want someone who "fits the mold"we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now." If you're already scheming step 20 while everyone else is still debating step 2 good. You'll fit right in.