Warranty Technical Services Director

We are seeking a visionary and results-driven Warranty Technical Services Director to lead a multi-disciplinary organization focused on warranty excellence, product quality, and customer satisfaction. This role oversees three critical teams : Warranty Operations, Warranty Analytics, and Mopar Quality & Warranty Recovery

You will be responsible for shaping and executing a unified strategy that integrates data science, operational rigor, and quality engineering to reduce warranty costs, improve diagnostic accuracy, and enhance dealer and customer experiences. The ideal candidate is a strategic leader with deep technical expertise, strong cross-functional influence, and a passion for continuous improvement.

Strategic Leadership & Team Oversight

• Lead and align three core teams : Warranty Operations, Warranty Analytics, and Mopar Quality & Warranty Recovery.
• Develop and execute a comprehensive warranty and quality strategy that supports business goals and customer satisfaction.
• Foster collaboration across engineering, quality, field operations, IT, and dealer networks.
• Drive service experience improvement and global convergence initiatives.
• Mentor and develop team members.

Warranty Analytics & Data Science

Warranty Operations & Administration

Quality & Cost Recovery

Our Benefits - Designed with You in Mind

Comprehensive Health & Well-being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off

We believe in work-life balance. That’s why we offer : 17+ paid holidays, including shut-down from December 24 th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We help you plan for the future with :

Income Protection & Insurance Options

Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease Program

Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions :

And so much more!

When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.