Property Manager (Guelph Non-Profit Housing Corporation)

GUELPH NON-PROFIT HOUSING CORPORATION
Requires a
Property Manager

The mission of Guelph Non-Profit Housing Corporation (GNPHC) is building community through safe, affordable, and inclusive homes. The GNPHC team and Board envisions our community as a place where everyone is welcomed, connected, and lives with dignity.

The Property Manager is responsible for providing effective property management and administration of a GNPHC portfolio of approximately 280 rental housing units. The Property Manager is responsible for maintaining a rent collection program and ensuring the effective administration of the lease renewal program. All work is in accordance with established standards, policies and procedures including revenue collection, resolution of tenancy issues, Housing Services Act (HSA) and Residential Tenancies Act (RTA) compliance. All liaison with the Board is made through the Housing Services Manager or as delegated.

• Ensures the regular rent collection for the assigned portfolio.
• Monitoring chronic and persistent late rent payers, conducts tenant visits, telephone calls, office interviews and negotiates a repayment agreement in appropriate cases.
• Liaison with Ontario Works and Ontario Disability Support Program workers where possible as well as refer to community support programs such as rent back.
• Serves notices such as N4, L1's and initiates legal action through the Landlord and Tenant Board, including following through on eviction i.e., notices of termination with the support of a paralegal on behalf of the Landlord. These LTB actions are to address rental arrears, anti-social behaviour, illegal activities or other non-compliance with Residential Tenancies Act and tenancy agreements.
• Investigate cases of income misrepresentation and or household composition. Where needed, refer to ERO, and follow up as needed based on the outcome of that referral.
• Represents the Corporation at LTB hearings by preparing and presenting cases related to evictions and by defending the Corporation's position in applications.
• Ensures that tenants comply with LTB orders and mediated agreements.
• Supervises and ensures the preparation and completion of all leases, lease renewals, mid-lease rental changes and household composition changes and ensures compliance.
• Prepares of Review of Decisions (ROD) correspondence for the ROD Committee when necessary and file as required.
• Responsible for maintaining effective community relations and tenant communications (i.e., newsletters, notices, meetings, etc.)
• Provides client service by resolving complaints, responding to enquiries by taking appropriate action including site visits, office interviews, etc. in a timely manner.
• Performs other related duties as required.

This role requires exceptional communication and customer service skills when interacting with tenants, social services, the team, and community agencies. Attention to detail and organization is required to best support GNPHC and tenants. A sound understanding of confidentiality is essential given the sensitive information required for this position.

The office is located at 138 Wyndham Street North, Guelph. The regular work week consists of 35 hours per week, with some flexibility required.

The minimum qualifications for this position include:

• Secondary school diploma.
• Minimum three years of experience in office administration field.
• Knowledge of computer software and database programs.
• Excellent communication and organization skills.
• Experience in basic accounting functions.
• Knowledge and experience with the applicable legislation, including HSA, MFIPPA, and RTA.
• Experience with RGI administration an asset.

This position offers a comprehensive benefit package and starting salary of $74,334.40 to $82,051.27.