Senior Director Team Member Products

Overview

PURPOSE

The Senior Director of Product Management for Team-Member Products will have responsibility to deliver a portfolio of technologies products that power 650,000+ team members servicing our guests across 30,000+ Arby’s, Baskin Robbins, Buffalo Wild Wings, Dunkin’, Jimmy Johns, and Sonic Drive-In restaurants.

This position will play a critical role in leading the team of product managers that own the short-and-long term roadmap for core store systems (e.g. point-of-sale, back-of-house systems); portals and applications (e.g. homegrown restaurant administrative portals, team member applications); hardware and peripherals (e.g. loss & prevention technologies, drive-thru technologies); and connected spaces (e.g. smart kitchen equipment).

Responsibilities

• Lead defining future state Team Member experience; Identify breakthrough technologies to support the vision
• Oversee roadmap creation and execution by driving x-functional process
• Balancing stakeholders at all levels of the organization through transparent communication, ensuring accountability from internal partners
• Build and manage critical 3rd party partnerships, and enable operationalization of technologies in collaboration with Inspire Tech Ops organization and restaurant operators
• Establish and reiterate internal processes and documentation to enable team operations and increase team effectiveness
• Build partnerships with IT counterparts to ensure coverage of forward-looking development, support of day-to-day operations, and support of critical issues
• Provide necessary product management support when addressing urgent situations that require a quick turnaround to ensure seamless business operations
• Work with finance partners to set and manage towards the capital and G&A budget
• Build effective teams by attracting talent, training employees, and developing high performers

Education and Experience Qualifications

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