IT Help Desk
LanceSoftWashington, DC, United States16 hours ago
Job type
- Full-time
Job descriptionTechnical skills, strong troubleshooting and problem-solving abilities. Quick learner, with the ability to adapt to new technologies and processes. Positive attitude and a deep commitment to providing exceptional customer service. Basic understanding of networks and ticketing systems. This position includes working 3-5 shifts per week, each lasting 8 hours. Availability to work nonstandard hours, including nights and weekends, when necessary.
Description :
As a Technical Support Agent, you will play a crucial role in ensuring our clients receive prompt and effective assistance with their technical inquiries.
Responsibilities :
- Responding to in-bound client support calls promptly and professionally.
- Diagnosing and resolving technical hardware and software issues in a timely manner.
- Communicating effectively with clients to provide updates on the status of open tickets and engaging with various support channels, such as phone, email, and chat.
- Escalating unresolved cases to relevant tiers to expedite resolutions.
- Maintaining an accurate and up-to-date knowledge base in the help desk system.
- Gaining a comprehensive understanding of all system features and configurations.
Requirements :
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It Help Desk • Washington, DC, United States
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