Claims Supervisor General Liability

Overview

Are you a claims professional with a background in general and premise liability or auto liability with a passion for delivering next level customer service for your clients and claimants? If yes, we have just the opportunity for you. This dedicated client team services a large nationwide retailer. With a strong customer service focus, along with exemplary claims handling, you will be able to build rapport with the client to bring liability claims to amicable resolution. This team of claims professionals manages caseloads including fast track, mid-level and complex litigated files. So, wherever you may be in your career currently, there is growth potential! Role specifics : Jurisdictions : Open to any, as many possible. Location : 2 days in the office, flexible days. Downers Grove, IL or St Peters, MO How you'll make an impact Under moderate management, supervises a team of claims adjusters. Actively drives adjuster hiring and leads adjuster training. Actively manages assigned adjuster workloads and performance. Participates in compliance and best practice reporting. Demonstrates a thorough understanding of corporate policies and procedures. Uses various metric driven tools such as FOCUS, the Claim Operation Tool Kit to evaluate performance and identify problem areas in advance of them becoming service issues. Reviews findings with manager to jointly develop a plan for corrective action Defines team goals and communicates those goals to assigned staff. Motivates people to perform at the highest level. Ensures receipt and maintenance of appropriate licenses and / or certifications for themselves and all assigned staff for all states in which states are being handled. Communicates with clients, carriers and brokers in a professional, positive and proactive manner. Works collaboratively all internal departments. About You Required : High school diploma and 10 years related claim experience required. Appropriately licensed and / or certified in all states in which claims are being handled or able to obtain the licenses / certification per local requirements. Knowledge of all team member related functions. Behaviors : Requires exceptional analytical and problem solving skills. Ensures flawless and consistent execution of client service instructions and performance guarantees Ability to actively review work of others via file reviews; identify coaching opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve : Medical / dental / vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include : Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...