Job Title : Branch Manager & Consumer Lender
Reports To : Chief Retail Banking Officer
Location : Arnaudville Branch
Work Schedule : Monday-Friday- 40 hours per week
Job Type : Full-time
Summary of Position :
As a Branch Manager you will ensure the branch will meet and exceed customer expectations. You will direct all aspects of branch operations, grow the deposits of the branch & coach Tellers and Customer Service Representatives. You will collaborate with lending partners & treasury management to provide a seamless experience for our customers.
Summary of Responsibilities :
As a Branch Manager you will use your leadership and communication skills to :
- Act as the leader of the branch in creating a great customer experience
Partner with tellers to make every entrance into the branch a warm and welcome one
Assist Customer Service Representatives in maintaining customer relationshipsEducate customers on how to use our electronic servicesCreate an environment that encourages the entire branch team to provide exceptional customer serviceAddress customer issues promptly & effectivelyManage and coach branch employeesRecruit, vetting, interviewing, and hiring new employees
Coach, develop, motivate, and support tellers, CSRs, and Universal Bankers so that they can provide great customer serviceWork with team to identify customer needsBring out the best in branch employees by training, coaching, and motivatingDrive deposit & loan growth for the branchDevelop goals to grow business and increase the Bank's number of active accounts
Work with Customer Service Representatives to cultivate new and existing depositsWork with loan officers & treasury management officer to grow depositsOversee approval of loans, lines of credit, and other fiscal plansAdvise on procedures and financial management as well as developing policiesMarket the Branch within the community to attract businessMaintain and oversee all banking procedures and processesAs a Consumer Loan Officer, you will evaluate, authorize, or recommend approval of various types of loans offered by FM Bank.
Summary of Responsibilities :
Meet with loan applicants to identify their needs and collect information for loan applications.Analyze active loan files on a regular basis and recommend solutions to speed up the loan process.Approve or decline loans within lending limits.Determine if requested loans fit into guidelines for specific products and, if not, recommend alternative products.Request additional information needed to complete the loan decision, such as lien searches, flood certifications, appraisals, proof of income, etc.Complete loan contracts.Interview applicants to define financial eligibility and establish debt payment plans.Monitor and update account records.Submit loan applications in a timely manner.Prepare detailed loan proposals.Respond to applicants' questions and resolve any loan-related issues.Operate in compliance with laws and regulations.Other duties, as assignedEducational and Experience Requirements :
Bachelor's Degree in Business Management, Finance, or related field preferredManagement experience preferredThree years of Teller experience with an excellent balancing record & an excellent attendance recordTwo years of strong CSR experienceSolid understanding of loan regulationsFor internal applicants - satisfactory evaluation on previous evaluation(s)Proven track record of good performanceFirm grasp of modern management skills and tacticsThe ability and willingness to attend training classes (offered at FM Bank & outside sources)Skills Requirements :
Ability to set a positive tone of the branch to provide exceptional customer service & an engaging cultureOutstanding leadership skills, with a successful record of coaching and mentoring employeesStrong desire to influence, educate, and mentor employees to improve resultsStrong decision makerDemonstrated commitment to operational integrityOrganizational skillsPositive / friendly attitudeMust have a professional appearance & mannerSupervisory Responsibility :
Manager of one BranchNumber of direct reports varies from branch-to-branch (3-4)Physical Demands
Standing for long periods of timeWalkingSitting for long periods of timeLifting up to 25 poundsCarrying up to 25 poundsReachingTalkingHearingRepetitive MotionsEye / Hand / Foot coordinationEnvironmental Conditions
Office settingPhysical Strength Requirements :
Light to Medium WorkThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently.
The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
