Customer Service RepresentativeAcro Service Corp • Johnston, IA, United States
Customer Service Representative
Acro Service Corp • Johnston, IA, United States
1 day ago
Job type
- Full-time
Job descriptionThree shifts available that rotate within the 11-hour operation : 7 : 00am - 3 : 30pm 8 : 00am - 4 : 30pm 9 : 30am - 6 : 00pm Candidate must be available to work any 8-hour shift within the 7am-6pm support window. Training and mentoring will be on the 8-4 : 30am shift and last approximately 6 weeks. Takes approximately 3-4 months from start date to reach full productivity. Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with full-time employee. Knowledge of agriculture, turf (mowers) and utility vehicles Prior work experience in Agriculture or Technology dealer channels Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline Call Center experience 6+ months experience with customer service / support experience Efficient researching / troubleshooting skills Excellent written and verbal communication skills Speak with confidence Proficiency with Microsoft Office products Willingness to work occasional overtime and holidays Solid work history and proven dependability Reliable at home internet and a distraction free workplace Candidate will be asked to share specific examples
Job Title : Customer Support Representative II - Customer Support
Duration : 24 Months (With possibility of extension)
Location : Johnston, IA, 50131 (Onsite)
JOB DESCRIPTION :
PRIMARY RESPONSIBILITIES & DUTIES :
- Take inbound calls and occasional emails from (USA / Canada / Australia) customers and dealers regarding part orders or other items available for purchase.
- Occasional outbound calls to customers and dealers to research / investigate and follow up with our findings.
- Document every interaction effectively in our internal case management system
- Approximately 15-20 calls / day
Shifts :
Contact Center is open from 7am - 6pm CST, Monday - Friday
SPECIAL CONSIDERATIONS :
IDEAL CANDIDATES SHOULD HAVE :
Interviews will include behavioral based questioning
The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.
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Customer Service Representative • Johnston, IA, United States
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