Regional Community Manager Job at Homestead Communities, LLC in Tucson

Company

Homestead Communities (“Company”) helps solve the affordable housing crisis in the United States by providing safe, clean and supportive communities where working families and retirees can own or rent attainable, high-quality, single-family manufactured homes. The Company is among the top ten acquirors of manufactured housing communities (“MHC”) in the last two years. Homestead Communities is committed to responsible stewardship for its residents, providing engaging careers for its team members, and delivering attractive risk-adjusted returns to its investors.

Homestead Communities is owned by one of the world’s largest real estate investors and by the Company’s executive team. The Company combines institutional discipline and financial capability with proven, growth-orientated entrepreneurial leadership. This position offers professional opportunity by contributing meaningfully on a small executive team.

Location

Preferably in the Southeastern or Western United States, to reduce travel demands. Convenient access to a major airport is required. All executive positions at the Company are work from home. Offices are available in certain cities if the candidate prefers an office workplace.

Position Overview

Train, supervise and support six to twelve, (depending on each community’s needs), on-site Community Managers so they maintain the Company’s high operating standards to meet operating budgets, capital improvement budgets and occupancy and collections goals. Cultivate an entrepreneur’s “ownership” attitude among Community Managers to encourage their dedicated engagement. Regularly tour communities to confirm that community appearance is high and to build relationships with all on-site team members. Survey resident satisfaction and propose operating improvements to increase satisfaction and retention. Assist the Vice President, Property Performance in annual budgeting and business plans and special assignments.

Responsibilities

Community Manager Leadership

• Recruit, select, train and develop Community Managers so they can meet performance expectations with reduced support. By personal example and instruction, set high standards for financial discipline, customer service and team support, and efficient and effective work habits.
• Use operating data and monthly operating budgets to provide detailed, on-going feedback to Community Managers to achieve operating and financial objectives. Understand business issues at each community and the performance of all on-site staff well enough to coach Community Managers.
• Contribute to the development and delivery of training programs for on-site teams, with a focus on Rent Manager proficiency, customer service, sales support, and compliance.
• Review and approve Community Managers’ selection of vendors and their contract terms, assuring the quality and timeliness of execution. Review vendors’ compliance with Company insurance requirements.
• Using customized or industry-leading training programs, train all on-site team members in specific, technical operating procedures.
• Supervise Community Managers’ move-out home inspections, renovations, marketing and move-ins, assuring timely turnovers and new tenants’ lease documentation.
• Advise the Vice President, Property Performance on staffing levels and customized compensation structures and amounts.
• For vacant home sites, with the Vice President of Asset Maximization, (1) solicit local manufactured home dealers to place inventory units in a community; (2) specify homes for potential acquisition and re-sale. For community-owned MH, with the Community Manager, inspect homes and determine the renovation plan, and monitor the renovation.

Marketing and Sales

Financial Management

Resident Service

Vendor and Project Oversight

Reporting

Qualifications

Compensation

Miscellaneous