Clinic Supervisor
La ClinicaOakland, CA, US30+ days ago
Job type
- Full-time
Job descriptionEnsures coverage of absences on a daily basis. Performs tasks in absence of key staff or as workload demands. Facilitates smooth clinic flow and communications between all departments. Ensures compliance with existing policies and procedures. Ensures the maintenance of a safe and functional clinic environment, including facilities, equipment, custodial services and information technology. Seeks to maximize third party revenues through appropriate provider scheduling. Advocates for patients by responding to complaints, supervising appointment tickler system, and providing patient letters. Collaborates with Site Manager, Associate Medical Director to maintain high standards of care and customer service. Other duties as assigned by supervisor. Administration and Management : Knowledge of business and management principles involved in strategic planning, resource allocation, human resources, leadership technique, and coordination of people and resources. Language : Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Patient Service : Knowledge of principles and processes for providing patient services. This includes customer needs assessment, meeting quality standards for services, and evaluation of patient satisfaction. Clerical : Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records Personnel and Human Resources : Working Knowledge of principles and procedures for personnel recruitment, selection, onboarding, performance management and training. Health Technology : Working knowledge and experience with NextGen, Practice Management System and Microsoft Office software Ability to deal courteously and effectively with stakeholders and maintain good working relationships with other staff Ability to create a budget, documenting revenue and expenses preferred Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Ability to work across cultures and demonstrate support of diversity, equity and inclusion. English / Spanish proficiency preferred but not required High School Diploma or equivalent. Two years' progressively responsible work in an community health center, including direct services to low-income and immigrant patients Bachelor's degree or medical / dental assistant certification preferred Cultural competence working in diverse / low income communities Supervision experience strongly preferred
Clinic Supervisor
Major Areas Of Responsibility Include But Are Not Limited To :
Staff Supervision
- Hires, trains and supervises receptionists, clinical assistants, referrals, and medical records clerks.
- Reviews, evaluates and develops improvement plans for staff and initiate remedial instruction for staff observed to need retraining.
- Participates in relevant meetings, trainings, and collaborative activities.
Operational Support
Patient Experience
Requirements
Knowledge
Abilities
Experience And Other Certifications
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Clinic Supervisor • Oakland, CA, US
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