Field Service Coordinator

Field Service Coordinator

EarthCam is the global leader in providing webcam content, technology and services. Founded in 1996, EarthCam provides live streaming video, time-lapse construction cameras, and Software-as-a-Service (SaaS) for AI-powered visual asset management, leveraged through our intuitive Control Center 8 dashboard which integrates with leading project management software. EarthCam leads the industry with the highest resolution imagery available, to empower building information modelling (BIM) and Virtual Design Construction (VDC) teams with actionable visual data. EarthCam's innovations include the world's first outdoor gigapixel panorama camera system, and the first ever 5G construction camera. EarthCam has documented over a trillion dollars of construction projects around the world. The company is headquartered on a 10-acre campus in Northern New Jersey.

EarthCam is seeking a proactive and detail oriented Field Service Coordinator to join our growing team.

Responsibilities :

• Coordinate installations and service calls for clients who have purchased an EarthCam installation package
• Arrange site surveys, equipment installation, relocation, reactivation and removal
• Manage daily processes, events, work orders and assignments for field staff
• Create scopes of work for field teams and ensure adherence to policies
• Qualify contractors, oversee agreements and manage expectations
• Monitor work performance for continuous improvement
• Ensure safety protocols are always followed
• Define customers' needs via on site surveys, ensuring delivery of appropriate services
• Select and assign proper tools, resources, lifts and safety equipment for each job
• Prepare detailed documentation to prepare the technician for each specific task
• Oversee technicians via image verification for each major task, to document quality and safety
• Check in proactively and report progress regularly for each job
• Provide on-call support for field service technicians
• Facilitate onsite issue resolution and direct processes to win customer satisfaction
• Provide approvals to release field service technicians from jobsites upon proven completion of tasks
• Coordinate with Technical Support and Client Services teams
• Create post-job reports and develop continuous improvement initiatives