Senior Principal NetSuite Consultant -Retail & Retail+ (AFA / HB / FB) - NetSuite ACS

Job Description

Do you want to advance your career with the world's first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we're looking for people like you to help us make a global impact.

As the leading cloud business system, NetSuite includes financials, inventory management, HR, professional services automation, commerce, and more. Tens of thousands of customers all over the world trust NetSuite to give their businesses the visibility, agility, and control needed to make data-informed decisions quickly.

NetSuite is a place where you can build your career and have fun while doing so! We're invested in our people, our customers, and the community. As part of Oracle, our benefits are second to none. Joining our passionate team means that you're ready to take your career to the next level. With priceless learning opportunities, strong support, incredible innovation, and volunteer opportunities, NetSuite is committed to creating a workplace where everyone feels empowered and set up for success.

NetSuite ACS - Sr. Principal Consultant - Retail & Retail+ / Apparel, Footwear, & Accessories

Why NetSuite ACS?

If you are a senior-level Retail NetSuite consultant who is looking to thrive in a fast-growing environment where client satisfaction is #1, this NetSuite ACS role might be for you.

Our premium services portfolio of customers is made up of ACS Optimize and ACS Architect clients that are very diverse in size, scope, and complexity. This allows you to sculpt your own portfolio based on your interests, skills, and experience. We are all about customer relationships where you will explore deep into each client's business and processes. Their NetSuite instances will challenge you with a complex array of modules, customizations, and integrations.

The Senior Principal Consultant will join a cross-functional team focused on selling and delivering an omni-channel commerce platform for retail soft-goods businesses : Apparel, Footwear and Accessories team (AFA) and Health and Beauty (HB) that provides robust industry experience in understanding functional and technical requirements to implement NetSuite in support of our customer's customer experience and operational objectives.

The Senior Principal Consultant will review customer software purchase objectives and the solutions defined to help plan and execute successful delivery of the NetSuite Service in consideration of technical environments including new / legacy systems, applications, infrastructure, data, security and applicable leading practices. The Senior Principal Consultant will be responsible for customer business process analysis, implementing the functional scope and coordinating implementation tasks with other project resources (e.g., education, technical, data).

The successful candidate must have the ability to lead the customer in aligning requirements to the solution or innovating as needed to configure / customize the solution to customer requirements as needed / appropriate. Supporting the implementation team in mitigating project risks to achieve timely NetSuite Service Go Live and strong customer satisfaction with the delivery process and solution quality is critical to the Senior Principal Consultant's job function.

Responsibilities include :

The Advanced Customer Support / Managed Services team of Oracle NetSuite Professional Services is seeking a Sr Principal Consultant, ideally with Retail, Apparel and / or Health & Beauty and / or Food & Beverage vertical market expertise.

Oracle NetSuite is reinventing the engagement model for our growing installed base of valued Customers. Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service our first-ever qualifying as cloud annual recurring revenue (ARR) that provides functional and technical ERP sustainment to drive continuous NetSuite improvement and value. Our team primarily fulfills the critical initial months of the service backstopped by our industry-leading SuiteReview methodology. With well over one thousand Customers already under management and the accelerated enrollment of new Customers, we are adding headcount in North America to meet demand. If you have a passion for helping Customers unlock the potential of their NetSuite investment and in joining a dynamic, fast-paced and highly strategic team, we would like to hear from you!

Responsibilities include : Participate in the identification and documentation of customers NetSuite value gaps leveraging our proprietary SuiteReview methodology

Participate in driving the approach to remediate gaps, and consensus with the Customer of same

Work with customers to remediate highest priority gaps

Architect solutions for complex business requirements, which may include configuration and / or integration and / or technical components, in partnership with our dedicated Technical Services (TS) team

Define detailed functional requirements for automations and integrations to NetSuite

Work with TS team to design and unit test automations and integrations

Perform quality reviews of deliverables developed by other team members

Continue to increase product knowledge and pursue relevant certifications

Collaboration with other ACS teams, including TS, Point-of-sale (POS), eCommerce, OpenAir, Platform Technical Services, and Support

Follow essential internal business processes aligned toward delighting our Customers

Contribute to the solutions repository / best practices and knowledge share activities and participate in Subject Matter Expert programs.

Train and mentor more junior consulting staff

Preferred qualifications / skills include :

6+ years of overall relevant domain experience in one or more of NetSuite's core vertical markets (e.g. Supply Chain Management, Operations, Warehouse Distribution, Retail and / or Apparel.)

Expertise in the full life cycle implementation of Retail, AFA or HB line of business or industry vertical focused ERP solutions.

NetSuite platform solution experience strongly preferred, however competing vendor's offering will be considered

Strong project and team leadership skills

Ability to translate business needs into functional requirements to achieve TO-BE environment and / or solution enhancements, customizations, and / or integrations.

Knowledge in NetSuite and SuiteCloud product offerings is a plus, or ability to develop working knowledge of critical functional and technical features or processes in the NetSuite Service and SuiteApps (e.g., CRM, Order Management, Inventory Management, Supply Chain Management, Accounting, Dashboards / Reporting, Data Migration, Integrations, etc.).

Some knowledge of retail management, ecommerce, Shopify, POS, mobile ecommerce, payment processing, warehouse management, merchandise planning, PLM or accounting systems.

Previous experience implementing Retail Management Systems (RMS), Enterprise Resource Planning (ERP) systems or commerce frameworks such as SAP B1, Microsoft Dynamics, Demandware, Magento, JDA, Epicor (Aptos), Full Circle, Hybris, and Micros is a plus.

Knowledge of integration tools such as Celigo, Dell Boomi and FarApp is a plus.

Highly effective oral / written communication, contextual analysis and organizational skills are a must.

Ability to collaborate and leverage a team of people with a broad range of functional, process, change management, and technical skills

Ability to travel on a modest to moderate basis, as appropriate.

NetSuite Certification

At Oracle NetSuite we work hard and we work smart. We hire fierce competitors. We hire individuals that are fearless trail blazers. Oracle NetSuite employees take the hill, we prefer action over inaction, we are tireless in our mission and we pause only to celebrate our success. And we DO celebrate, because if you don't have fun along the way, then what s the point?

At Oracle, we don't just value differences-we celebrate them. We're committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion.

An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product / technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.

#LI-JH7

Career Level - IC3

Responsibilities

Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget. May act as the team lead on projects, providing coaching, guidance and feedback to develop skills of team members. Effectively consults with management of customer organizations. Participates in business development activities. Develops and leads detailed solutions for moderately complex projects.

Disclaimer :

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

CA : Hiring Range in CAD from : $76,700 to $167,600 per annum.

US : Hiring Range in USD from : $87,000 to $178,100 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following :

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee / Spouse / Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off : Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave : 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC3

This role regularly interacts with customers across North America, so a professional level of English is required. A proficiency of French is required for candidates residing in Quebec, otherwise it is considered an asset.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.