REGULATORY SPECIALIST III - 79000559

Regulatory Specialist III - 79000559

The Division of Service Operations manages the Central Intake and Licensure unit, the one-stop shop for intake of applications and payments. The Division also oversees the Customer Contact Center (CCC), which handles all initial interaction conducted via telephone and e-mail.

This position is responsible for performing the more complex licensing activities which includes determination of applicant eligibility for examination, certification, licensure or registration for various professions within the department.

The incumbent in this position performs the following work and other related activities :

• Independently reviews applications and supporting documents assigned through the department's document imaging system to determine applicants' qualifications for examination, certification, licensure or registration in accordance with the laws and rules. This includes license renewals and requests to change addresses, names and statuses, and responds to complex problems escalated to the Bureau from the Customer Contact Center. Provides exemplary customer service to both internal and external customers when giving directions on application processing requirements.
• Conducts research that requires extensive, higher level knowledge, knowledge of operating systems as well as business process requirements within the single licensing and document imaging systems.
• Processes applications by utilizing the department's licensing system. Provides applicants personal guidance regarding applications in writing and makes verbal contact with the applicant as necessary. Performs quality checks on applications prepared for board and committee meetings and maintains the respective lists by utilizing various software. Prepares applications for board and committee meetings.
• Assists with training employees. Develops and maintains training material, sample applications, and training tools, using various software.
• Participates in meetings and attends training sessions as scheduled. Participates in the testing of new application software and changes in processing procedures. Reports events, errors or trends to supervisor.

Knowledge, Skills, and Abilities :

Minimum Requirements :

Position Notes :

The Benefits of Working for the State of Florida :

For additional benefit information, please visit the following website : http : / / www.mybenefits.myflorida.com

Applicant Note : If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status. NOTE : This position requires a security background check, physician assessment, drug screening, and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check. Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.