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PROGRAM SUPPORT SPECIALIST

PROGRAM SUPPORT SPECIALIST

Access AlaskaFairbanks, AK, US
9 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Salary :

PROGRAM SUPPORT SPECIALIST

PRIMARY GOAL OF ALL ACCESS ALASKA, INC. EMPLOYEES'

To empower individuals experiencing disabilities to live interdependently within the community of their choice through fostering connections that support physical, emotional, and economic wellbeing.

Engaging in the Five Core Services :

  • Peer Support : Building an interconnected network of mutual support and shared experiences.
  • Individual and Systems Advocacy :

Championing the rights and needs of individuals while working to improve broader systems.

  • Information and Referral : Connecting individuals to vital resources and services.
  • Independent Living Skills Training : Equipping individuals with the skills needed for daily living and community participation.
  • Transition : Assisting with life transitions such as youth transitioning to adulthood or individuals seeking to move into a less restrictive environment, ensuring smooth and supported changes.

    • Essential Functions

    Note : Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions.

    Service Coordination

  • Receive referrals and direct consumers and callers to CDPCS programs and services, or other agency and community resources.
  • Work collaboratively with the Independent Living (IL) Program to receive or submit referrals between programs.
  • Attend intakes, assessments, and reassessments to provide support and advocacy to consumers.
  • Inform consumers of program regulations and their responsibilities while participating in the CDPCS Program.
  • Assist consumers with paperwork and system navigation for Senior and Disability Services (SDS), Veterans Administration, Private Pay, Private Insurance, and Access Alaska.
  • Complete bi-annual, and as needed, home visits to ensure consumer health, safety, welfare, and timely completion of required program paperwork.
  • Conduct bi-annual DSP evaluations alongside consumers to ensure staff satisfaction.
  • Provide advocacy support to consumers to amend or appeal unfavorable service authorizations or denials.
  • Offer guidance and support to identify backup plans and seek caregiver support.
  • Assist consumers in identifying potential DSPs.
  • Work collaboratively with the HR team to hire consumer-chosen staff or provide referrals for DSP applicants / hires.
  • Ensure consumer paperwork and authorizations are kept current.
  • Establish and maintain positive professional relationships with coworkers, consumers, families, legal representatives, care coordinators, community agencies, and partners.

    • Timesheet and SLA Compliance :

  • Review bi-weekly DSP timesheets to ensure compliance with the Service Level Authorization (SLA).
  • Document instances of DSPs working overtime or unauthorized hours.
  • Complete utilization reports, matching, and review Therap entries.
  • Contact DSPs to counsel or request corrections on incomplete or problematic timesheets or Therap entries.
  • Be a point of contact for DSPs needing support, guidance, or correction.

    • Data Entry & Management

  • Input and maintain accurate documentation in databases such as CIL Suite, Therap, and Harmony.
  • Enter goals, services, all contacts, and demographic information into the CIL Suite system thoroughly, accurately, and consistently.
  • Maintain confidential consumer records. Organize and secure consumer files and documents in compliance with HIPAA regulations, ensuring confidentiality and integrity.
  • Enter relevant outreach and community activity data into the CIL Suite database.
  • Maintain all relevant databases and department spreadsheets with accurate consumer information; update consumer lists regularly; input and maintain CIL Suite database information.

    • Documentation and Compliance

  • Complete in-house and State of Alaska consumer intake paperwork.
  • Ensure reassessment packets are sent to consumers in accordance with Senior and Disability Services (SDS) timelines and submit them within the requested timeframe.
  • Ensure timely submission of reports to Adult Protective Services, Office of Children Services, or Senior & Disability Services as required.
  • Review and process paper timesheets as well as Therap / EVV timesheet data to ensure compliance with the Service Level Agreement (SLA), including verifying that DSPs have not worked overtime or unauthorized hours.
  • Conduct follow-up calls to DSPs with incomplete or problematic timesheets when needed.
  • Collect records and submit required paperwork to payer sources in a timely manner.
  • Educate and support consumer independence by completing consumer orientation once approved for services.
  • Create and train consumers on individual timesheets based on service authorization.
  • Maintain compliance with e-files, hard files, and file reviews, ensuring corrections are addressed within 30 days.
  • Comply with agency policies and procedures related to confidentiality and HIPAA.

    • Advocacy & Community Education

  • Participate in initiatives that empower individuals with disabilities to create lasting changes within systems.
  • Enhance awareness and increase education regarding disabilities, inclusion, and community accessibility for consumers, professionals, and community members.
  • Build and maintain relationships with community resources to ensure a comprehensive understanding of Access Alaskas services and other available community services for consumers.

    • Key Programs Dept. Competencies

  • Receive and process information and referral requests efficiently.
  • Offer general information about community resources.
  • Administer consumer intake and renewal procedures effectively.
  • Coordinate and engage in community and consumer activities.
  • Support and cross-train across program teams as needed.

    • Other duties as assigned.

    Educational Requirement

    Min. High School graduate. Administrative Skills Experienced : Microsoft Office, Zoom, Teams, filling paper and electronic documents , creation of consumer files hardcopies and electronic, data entry, simple Excel spreadsheets for tracking of data, use of database

    Experience

  • Minimum of 3 years working with a diverse range of Customer or Clients
  • Minimum of 3 years Completing paperwork, tracking data, date entry in multiple databases and Quality Assuring compliance of completed Files.
  • Minimum of 3 years Managing compliance and validity of mandatory documents such as background check, CPR-FA cards, revalidations,
  • Minimum of 3 years Serving people with disabilities.
  • Preferred : 2 years experience working in a non-profit.

    • Equipment

  • Microsoft Office Suite : Word, Excel, PowerPoint, Outlook, One Note, One Drive, Teams, Zoom, Website usage, Computer, phones, Copier, Printers, Scanner, Fax Machine.

    • Skills

  • Ability to effectively communicate in person and in writing; must have good customer service skills.
  • Must be proficient in MS Office including database management and data entry
  • skills.
  • Ability to comply with agency and funders polices procedures and confidentiality protocols.
  • Will be required to work in the community, must have reliable transportation, Drivers
  • License and proof of insurance if using own car.

    • Physical Requirement :

    Note : Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.

  • Prolonged periods are spent sitting at a desk and working on a computer.
  • Must be able to lift 20 pounds at a time

    • Work Hours and Days

  • Monday through Friday, 8 am to 5 pm, working in the office.

    • Rate of Pay

    $20.15-$20.96-$21.97 DOE

    Full Time Non-Exempt

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