Director of Personal Care Services

POSITION SUMMARY

Reporting to the Administrator/DON, the Private Duty Director is responsible for the customer service and management of private duty services and aides. Responsible for customer service, client care standards, developing and implementing community outreach strategies that promote partnerships within the community, and ensuring the branch meets or exceeds inquiry conversion goals.

RESPONSIBILITIES OF POSITION

• Intake client calls, provide client communication and follow up.
• Propose services and financial agreements with clients.
• Attends case conferences at Administrators' request.
• Accurately input new patient referral and contact information into the system and coordinate with DON/scheduler immediately for scheduling assessments.
• Oversees scheduling care givers to accommodate patient needs.
• Maintains an ongoing relationship with current, future, and former clients, client families, company employees and any outside agencies.
• Responsible for the recruitment, interviewing, selection, and orientation of the private duty team members – primarily in DFW and Houston areas, other areas as directed.
• Facilitates the on-boarding process with HR.
• Supervises all clinicians including Private Duty Aides, Scheduling, and Obtaining consents and contracts. Patient care may be required.
• Evaluate staff performance relative to job goals/requirements; coach staff and recommends in-service education programs and ensure adherence to internal policies/standards.
• Accurately entering caregiver and payroll data; confirming timesheet, tasks and visits are complete within the payroll and system.
• Gathering, collating, and reporting billing/invoice information accurately.
• Other duties as assigned by Administrator.
• Follows the plan of care to provide, safe, competent care to the client.
• Assists in evaluating services and programs, recommending modifications as needed.
• Supervise, train, and mentor appropriate staff.
• Understands and adheres to established policies and procedures of agency.
• Participates in Quality Assessment and Performance Improvement activities as assigned.
• Will be required to be “on call” on a rotation basis.

JOB CONDITIONS

1. The ability to drive and the ability to access clients' homes, which may not be routinely wheelchair accessible are required.

2. Hearing, eyesight and physical dexterity must be sufficient to perform a physical assessment of the client's condition and to perform client care.

3. On occasion, may be required to bend, stoop, reach and move client weight up to 250 pounds; lift and/or carry up to 30 pounds.

4. Must be able to communicate clearly, both verbally and in writing.

EQUIPMENT OPERATION

Computer, printer, Hand washing materials.

COMPANY INFORMATION

Has access to all client medical records which may be discussed with the Registered Nurse and the Director of Nursing.

QUALIFICATIONS

• Ability to analyze and interpret financial metrics and key performance indicators
• Nurse/LVN preferred
• Strong interpersonal and relationship building skills
• Must have completed a minimum of 75 hours of training which includes an introduction to personal care services or hold a clinical licensure.
• Must be free from health problems that may be injurious to patient, self and co-workers and must present appropriate evidence to substantiate.
• Must comprehend the basics of personal care, housekeeping and meal preparation.
• Must understand and respect client's including ethics and confidentiality of care.

JOB CODE: 1004236