Remote EST Timezone Onboarding Specialist (639839) (Lowell)

Seeking Contract Onboarding Specialist, Spanish Speaking, Remote in EST Timezone. Rate is $20-22 / hr..

Why open : additional support on this team

job simplified in note format :

• will handle outreach to hard to reach referrals and pharmacies
• need to educate members and anticipate their needs
• make sure they continue to receive healthcare if they are joining
• help with scheduling their intake calls to new members

Their official job description :

The Onboarding Specialist is the primary contact for members as they transition to a CCA health plan. The Specialist contacts new members via telephonic outreach and identifies both the members existing healthcare services that will continue and new service requests. The Specialist works to ensure that member needs are addressed through liaising with internal CCA providers and external healthcare providers. The Specialist also educates the member on health plan offerings and addresses members questions or concerns.

Required :

Bachelors Degree or relevant experience in call center and / or Medicare / Medicaid plan

5+ years experience

1+ years experience working in outreach or in the community with individuals who have behavioral, medical, social, or interpersonal complexities impacting their lives

Experience working in a multi-cultural setting

Experience using motivational interviewing techniques in a professional setting