Guest Service Agent - Drury Plaza Hotel Riverwalk

Guest Service Agent

At Drury Hotels, we are dedicated to providing exceptional guest experiences while fostering a positive and inclusive work environment. As a Guest Service Agent, you will embody our commitment to hospitality and service excellence, ensuring that each guest interaction leaves a lasting impression.

Key responsibilities include :

• Deliver Outstanding Guest Service : Serve as the welcoming face of our hotel, providing friendly, efficient, and personalized service to all guests. Anticipate and fulfill guest needs promptly and courteously, both in person and over the phone.
• Maintain Accurate Records : Ensure the accuracy and integrity of guest information and company records in accordance with established procedures. Keep abreast of marketing programs, rates, and promotions to effectively communicate offerings to guests.
• Handle Financial Transactions : Conduct precise accounting of cash, receipts, and guest accounts using the Property Management System (PMS). Safeguard company assets and funds in accordance with established protocols.
• Ensure Cleanliness and Maintenance : Maintain cleanliness and orderliness of the front desk and lobby area to create a welcoming atmosphere for guests. Adhere to established hygiene and safety standards at all times.
• Uphold Responsible Alcohol Service : Adhere to all legal requirements and company policies regarding the sale and service of alcohol. Refuse service to underage or intoxicated individuals as per state and local regulations.
• Monitor Guest Satisfaction : Proactively monitor guest feedback and experiences through direct interactions, phone communications, and surveys. Communicate any special comments or needs of guests to management for appropriate action.
• Facilitate Interdepartmental Communication : Collaborate with other hotel departments to address guest requests, housekeeping needs, maintenance issues, and event service requirements promptly and efficiently.
• Ensure Safety and Security : Adhere to hotel safety and security protocols to protect oneself, colleagues, guests, and hotel property. Report any safety concerns or incidents promptly to management.

Join our team at Drury Hotels and be part of a dynamic hospitality environment committed to excellence in service and guest satisfaction.

Hiring immediately!