Field Service Associate Part

Job Description

Job Description

Come join one of the Philadelphia Inquirer's Best Places to Work!

The Field Service Associate will represent Arbill to the Safety and Operations teams at a client site. The Field Service Associate will manage Arbill-owned inventory that is stored onsite at the facility, including restocking, receiving, inventory counts and resupply. The Field Safety Associate will also be tasked with identifying opportunities on site for growth and will coordinate with the Safety Advisor managing the relationship. To be the face of Arbill and brand ambassador while engaging customers.

The Field Service Associate shares a collective team goal of providing an exceptional customer experience. Exceptional customer experience is achieved by executing timely, accurate, and complete VMI counts and vending machine replenishments. The Associate communicates directly with the customer- providing timely and accurate information. The Associate also communicates directly with the sales operations / client relations group and operations management as needed. Assigned tasks are completed with a Can Do and Respectful attitude.

Job Duties

• Pack, unpack, and mark stock items using identification tag, stamp, or electronic marking tool or other labeling equipment
• Put away- ability to accurately move received product to storage bins. Replenish inventory to pick bins, VMI shelving, vending equipment
• Identify incorrect / short shipped items and immediately notify supervisor
• Inventory Management- ability to identify, count, and verify on hand inventory. Updates inventory counts in systems, spreadsheets, vending equipment.
• Identify opportunities for revenue growth and coordinate with Safety Advisor and on-site management
• Work independently, maintain predetermined daily schedule.
• Mechanically inclined, ability to perform basic maintenance, and trouble shoot.
• Communicate with on-site management, on-site technical personnel, on-site end users, Arbill support staff and Arbill Management.
• Provide any necessary training for use of vending equipment for on-site end users
• May operate forklift or other machinery in order to complete tasks
• Coordinate with Client Relations group on management and execution of client needs / requests. Ie : management of cases in Microsoft Dynamics (CRM), P21 (ERP), and ASD (vending interface)

Requirements