Warranty Administrator

Job Description

Job Description

Job Title : Warranty Administrator

Location : Fresno Ca.

Position Type : Full-Time

Position Summary

Golden State Peterbilt, an authorized heavy truck dealership, is seeking a detail-oriented and organized Warranty Administrator to join our service team. The Warranty Administrator is responsible for preparing, submitting, and tracking warranty claims to manufacturers and vendors. This role ensures timely and accurate processing while maximizing warranty reimbursement. Experience with PACCAR warranty systems is highly preferred.

Key Responsibilities

• Process, submit, and track manufacturer and vendor warranty claims in compliance with OEM guidelines.
• Review repair orders for proper documentation, accuracy, and eligibility.
• Maintain warranty files and records for audits and compliance purposes.
• Communicate with technicians, service advisors, and managers to resolve claim issues.
• Monitor claim status, follow up on unpaid claims, and appeal denied claims as necessary.
• Coordinate with the Service Manager and Accounting Department regarding warranty credits and schedules.
• Stay current on warranty policies, bulletins, and manufacturer updates (PACCAR and others).
• Train and assist service staff with warranty procedures as needed.

Qualifications

Benefits